Small Business Account Executive

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes.

Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.     Location:  This is an onsite role based at Nextiva’s Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256).

Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.   In-Office Expectation:  This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment.   How You’ll Make an Impact: As a Small Business Account Executive at Nextiva, you're at the heart of empowering entrepreneurs and small businesses with 20 employees or less, helping them build amazing relationships with their customers, simplify operations, and unlock real growth.

Through Nextiva’s game-changing Unified-CXM platform, you’ll deliver personalized, AI-powered experiences across voice, video, collaboration, SMS, and surveys, creating lasting customer impact every day. What You’ll Do: Crush Your Goals: Maintain disciplined, high-energy outbound activity to fill your pipeline and consistently achieve or exceed your monthly and quarterly quotas. Master Discovery: Lead engaging, high-quality discovery conversations to uncover customer goals, pain points, and desired business outcomes, becoming a trusted advisor right from the start.

Create Urgency & Momentum: Clearly communicate Nextiva’s value, driving urgency and excitement around solutions that help customers grow revenue, improve customer satisfaction, and streamline operations. Own the Process: Manage deals proactively, swiftly moving opportunities forward by setting clear next steps, timelines, and expectations. Bring Your Best Demos: Deliver compelling, outcome-focused product demos tailored to each customer, showcasing how Nextiva’s solutions will transform their business.

Embrace Operational Excellence: Keep your pipeline and Salesforce documentation spotless, enabling accurate forecasting and proactive decision-making. Leverage AI-Supported Sales Tools: Use AI-supported sales tools (ChatGPT, Nextiva’s internal resources) to sharpen your pitch, refine your discovery, overcome objections, and accelerate your sales cycle. Stay Curious & Creative: Continuously test new sales tools and techniques to enhance your productivity, customer engagement, and selling effectiveness.

Required Qualifications: 2+ years of proven inside sales success in a fast-paced, high-activity sales environment. Experience owning discovery conversations, product demos, and closing activities with small business customers. Proven success managing a sales pipeline in Salesforce CRM with strong documentation and forecasting discipline. Skilled in consultative selling, customer discovery, objection handling, and aligning solutions to measurable customer outcomes.

Demonstrated ability to create urgency, maintain deal momentum, and consistently achieve monthly and quarterly sales quotas. Preferred Qualifications: 1+ years selling UCaaS, CCaaS, SaaS, PaaS, or similar technology solutions. Experience selling to small business or commercial customers with 20 employees or fewer. Comfort using AI-supported sales tools to prepare, personalize outreach, and improve sales