Specialist, Service Cycle Administrator

Are you highly organized, detail-oriented, and energized by fast-paced operations? We’re looking for a Service Cycle Administrator to play a critical role in keeping our vehicle service lifecycle running smoothly—from work approval to completion.   In this role, you’ll be the backbone of service coordination, ensuring accurate data, seamless communication, and efficient workflows that help maximize fleet availability.

    What You’ll Do   As a Service Cycle Administrator, you’ll:   Create and manage service work orders with precision, ensuring all details are accurate and up to date   Track service progress daily and communicate status updates to internal teams   Coordinate with vendors to confirm scheduling, documentation, and approvals   Review invoices, estimates, and completion records for accuracy before approval   Identify delays, missing information, or overdue work—and proactively escalate issues   Monitor parts availability and follow up on delivery timelines   Prepare and distribute service status reports to stakeholders   Support vendor compliance tracking and performance feedback   Maintain clear, professional communication with vendors via phone, email, and portals   Assist with documentation, training notes, and process improvements   Provide cross-functional administrative support during high-volume periods   What You Bring   Strong organizational skills and attention to detail   Ability to manage multiple tasks and priorities simultaneously   Excellent written and verbal communication skills   Proficiency in Microsoft Excel and Office tools   Comfort learning new systems and working in a dynamic environment   A team-oriented mindset with a proactive, problem-solving approach   Qualifications   1–2 years of administrative experience (fleet operations, logistics, or service coordination preferred)   Experience working with vendors and handling data entry in an operational setting is a plus   Why Join Us?

  You’ll be part of a collaborative team that keeps operations moving and makes a direct impact on efficiency and customer satisfaction. If you thrive in a role where organization meets action, this is the opportunity for you.     The Company   You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game.

You’re tired of being told “no” when you think of ways to improve, innovate, and do things better. There’s a place for people like you. Welcome to Merchants Fleet. We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on.

That’s a lot of responsibility, and why we want our employees to always be at their best. Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including: Leadership who truly lead and engage with employees    Real career paths and the tools you need to grow and develop   A work environment that’s encouraging and collaborative We know employees won’t stay if they’re not happy, which is why we provide a great benefits package on top of our award-winning work environment.

In fact, we’ve just made the “Great Companies to Work For in NH” list for the 10th year and have a 84% employee satisfaction score (higher than the national average of 57%). So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.     Location: Merchants Fleet Headquarters – Hooksett, NH (Hybrid)     We are fortunate to have an in-house team of Talent Acquisition experts who meet the needs of our business.

Because they are AWESOME, we do not need sup