Job at a glance
Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value—for our partners and our people. If you’re looking to make an impact, we’re glad you’re here. At Meriton, you’ll join a team that believes in big ideas, doing great work, and building careers that matter—every step of the way.
The Senior Benefits Partner is a key member of the Total Rewards Center of Excellence (COE), responsible for providing Tier 2 operational and technical support for health, retirement, and leave of absence programs across a rapidly growing, multi-unit organization. This role ensures consistent and compliant administration of benefits by serving as the escalation point for complex issues, supporting program execution, and enabling standardized processes across operating companies.
Working closely with regional HR teams, Shared Services, vendors, and employees, the Senior Benefits Partner resolves advanced benefits, 401(k), and leave administration matters, maintains data accuracy across systems, and supports scalable program delivery during periods of organizational growth and integration. The position emphasizes operational excellence, governance, and employee experience rather than benefits strategy ownership.
Essential Duties and Responsibilities: Monitor daily benefits operations and serve as escalation point for complex benefits issues unresolved by Tier 1 HR Operations. Investigate and help resolve eligibility, enrollment, claims, and vendor-related issues. Provide technical guidance to regional HR and Shared Services teams. Partner with Payroll to resolve deduction, taxation, and reconciliation discrepancies.
Manage sensitive benefits cases as needed. Support day-to-day administration of health, welfare, retirement, and leave programs, ensuring consistent eligibility application, accurate documentation, and dependable operational timelines. Deliver ongoing benefits training and guidance to regional HR teams across multiple operating companies. Provide escalation support for leave of absence programs including FMLA, ADA accommodations, state and local leave programs, short and long-term disability coordination.
Partner with leave vendors to resolve complex or sensitive cases. Support regional HR teams with leave guidance aligned to company policy and compliance requirements. Monitor leave workflows to ensure consistent administration across operating companies. Coordinate and execute operational aspects of annual open enrollment, including system configuration, testing, enrollment monitoring, and issue resolution.
Partner with leadership, regional HR teams, Shared Services, and vendors to ensure smooth open enrollment execution. Support retirement plan administration, including 401(k) eligibility, contributions, corrections, loans, and distributions; assist with compliance testing, audits, and required notices. Partner with Payroll and recordkeepers to reconcile contribution files and resolve discrepancies.
Maintain retirement plan procedures and operational documentation. Partner with the M&A team to assist with onboarding acquired companies into existing benefits and retirement programs, supporting plan transitions and eligibility setup during periods of growth. Act as the Benefits COE liaison with carriers, brokers, and vendors; support file feeds, eligibility audits, billing accuracy, and invoice validation.
Ensure compliance with ACA, COBRA, ERISA, Section 125, and leave regulations by maintaining audit-ready documentation. Execute operational components of annual open enrollment. Partner with HRIS team to configure and test benefit system changes. Monitor enrollment completion and resolve exceptions. Support communications prepared by Total Rewards leadership. Identify operational inefficiencies and recommend process improvements; perform data audits and support be