Job at a glance
Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences. You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly.
And you’ll enjoy a real sense of purpose as you see the impact of what we’re building. If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here. About the role Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this: Mews' largest global franchise brands, run hundreds of millions of dollars a year through their payments stack, and right now no single person owns that relationship end to end.
This role changes that. You'll be the dedicated Fintech partner for around 30 of Mews' highest-value accounts, working pre-signature to win their business and post-signature to grow it, at a moment when this function is scaling fast and this seat is being built from the ground up. What you would do Own the full Fintech commercial relationship for strategic global brands, from RFP proposals and executive pitches pre-signature to expansion and onsite relationship management post-signature Build tailored commercial proposals, business cases and executive presentations for RFPs, quarterly business reviews and annual account reviews Track and present payment KPIs (volume, fee composition, chargeback rates, multi-currency revenue, revenue share) with data-driven recommendations for each account Drive adoption of new and existing Fintech products, including multi-currency and accounts receivable, to grow share of wallet even in accounts that already process 100% of their payments through Mews Partner cross-functionally with Strategic Accounts, Sales, Customer Experience and Product to resolve complex Fintech issues and support account growth AI Fluency Level 4: in this role, that means going beyond using AI tools yourself.
You'll build and shape the AI-powered systems that turn raw account data (payment volumes, fee breakdowns, chargeback trends) into the executive-ready KPI narratives and commercial recommendations you present to brands like Hilton and Radisson, understanding the underlying tooling well enough to configure and improve it, not just consume its output. For more information on AI fluency at Mews, please refer to AI Fluency at Mews: A Comprehensive Guide for Candidates on Confluence.
What you would bring 6-8+ years selling or supporting payments and Fintech commercially, with genuine ownership of enterprise-level deals, not solely a technical or consulting role Direct experience with globally recognized brands, or customers processing $100M+ annually in payments volume, including comfort negotiating commercial terms and pricing directly Breadth across Fintech products beyond payment processing (lending, bank accounts, card issuing), not payments-only experience Confidence presenting payment KPIs (volume, fees, chargebacks, multi-currency revenue) to C-suite and board-level audiences AI Fluency Level 4 or the equivalent hands-on experience building and shaping AI-powered analysis and reporting tools Nice to have Experience selling payments to software platforms (ISV/SaaS) rather than only to end businesses Background at a large, recognized payments or Fintech company Hospitality industry experience To be eligible for this position, you must be based in one of the following US states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey