Job at a glance
Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Overview Atlassian is continuing to drive investments focused on developing our largest, most strategic customers.
We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa, and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions. Our team drives retention and accelerates expansion, contributing to the transformation of our largest Enterprise customers.
You will enhance revenue growth by ensuring high customer retention, proactively engaging on expansion opportunities, and leading upsell, upgrade, and cross-sell efforts. Collaboration with our Global Sales Team, including strategic account planning and cross-functional partnerships, is essential for driving total book of business growth. We are proactive, resilient, and empathetic Account Managers, specialized in accelerating growth across Atlassian's full suite of products and services.
** This role will cover the LATAM region and requires full fluency in Spanish** Responsibilities Responsibilities Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a top-down, solution-oriented approach Drive best-in-class retention across your customer base. Develop Senior and Executive relationships via video and in-person. Manage high-value renewals and expansions across our product portfolio.
Increase customer product awareness, oversee growth opportunity management, and deliver end-to-end sales cycles for cross-sell and up-sell. Collaborate with Sales on account planning and driving BoB growth through market and whitespace analysis Maintain understanding of product updates and articulate improvements to customers and partners. Ensure accurate forecasting and project documentation. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs.
We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. This role may also be eligible for benefits, bonuses, commissions, and equity.
Pay Ranges In The United States , we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A : $134,100 - $175,075 Zone B : $120,600 - $157,450 Zone C : $111,600 - $145,700 Qualifications Your background We are looking for Account Managers with a customer-first mentality. You should be adaptable, organized, and possess strong communication skills.
Our Account Managers need to balance competing priorities, use strategic methods to grow customer accounts, and develop credibility with internal and external stakeholders. Minimum Required Experience 5+ years in account management, inside sales, or customer success with Enterprise customers Full Spanish fluency Proven ability to build relationships across cultures and senior stakeholders both internal and external Strategically global account planning, prioritizing customer engagements to maximize growth and retention Track record of meeting performance goals.
Experience with a small Book of Business, driving curiosity in discovery efforts, advocating for customer interests, solving complex problems, influencing outcomes, and developing high-revenue deals Experience with complex, end-to-end sales cycles is preferred. Preferred Experience Selling Enterprise SaaS p