Client Service Manager Team Lead

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview As a Client Service Manager Team Lead, you'll combine advanced client service expertise with leadership responsibilities that support team performance, operational excellence, and a consistent client experience. In addition to managing your own book of business, you'll serve as a trusted technical resource and escalation point for complex client situations while helping to elevate the performance of the broader team.

This role is ideal for a service professional who enjoys developing others, driving process improvements, and influencing results through collaboration. You may provide formal or informal leadership support, including coaching, onboarding, workflow coordination, and team development, while ensuring the highest standards of client service and operational effectiveness. How you'll make an impact Manage a portfolio of Small Business clients while delivering exceptional service, retention, and growth outcomes Serve as a primary escalation point for complex client service, coverage, and renewal issues Provide technical guidance and support to team members on service standards, workflows, and best practices Coach, mentor, and support onboarding of new team members to promote consistent service excellence Coordinate workflows and resources to improve efficiency, workload balance, and service delivery Partner with leadership to drive operational excellence, quality assurance, and continuous improvement initiatives Analyze service trends, workflows, and performance metrics to identify opportunities for improvement Foster strong relationships with producers, carriers, clients, and internal stakeholders Promote adoption of technology, tools, and processes that enhance the client experience Support client retention, revenue growth, and overall business performance through leadership and influence May provide direct leadership responsibilities, including team oversight and performance support, where applicable About You 5+ years of experience in insurance client service or account management Active Property & Casualty (P&C) license Strong knowledge of insurance products, service processes, and client relationship management Demonstrated ability to resolve complex client and coverage issues Experience mentoring, coaching, training, or leading team initiatives Strong organizational and workflow management skills Ability to influence and guide others without relying solely on formal authority Effective communication and stakeholder management skills Strong analytical and problem-solving capabilities A collaborative leadership style and commitment to team success Ability to leverage data, technology, and reporting tools to drive decisions and improve outcomes Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself.

For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do