Forward Deployed Engineer (Salesforce & Agentforce)

Overview: Our Culture and Impact Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here.

Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

Role Overview Cvent is accelerating its Salesforce and Agentforce investment, and we need a practitioner who has been there before. This Forward Deployment Engineer will lead Agentforce and Data Cloud deployments, own the shift from traditional CRM automation to production agentic AI, and serve as our senior technical advisor on the Salesforce platform. You have lived the Agentforce delivery lifecycle, built sustainable operating models around it, and know what it takes to make probabilistic AI systems run reliably in a regulated, enterprise environment.

This is not a pure admin or developer role. You are a delivery leader and executive advisor who happens to be deeply credible on the Salesforce platform. You will embed with business stakeholders, diagnose their highest-impact process problems, design agentic solutions, and build the internal capability to sustain them, with Agentforce and Data Cloud as your primary instruments. In This Role, You Will: What You'll Do Lead end-to-end Agentforce and Data Cloud deployments, from C-suite requirements through production sustainment, as the senior delivery authority.

Design and deploy autonomous agents, prompt architectures, multi-step orchestration flows, and voice/conversational AI solutions on the Salesforce platform. Drive the transition from deterministic Salesforce automation (Flow, Process Builder, triggers) to probabilistic AgenticOps, defining governance, monitoring, and incident response for non-deterministic agents in production. Build and maintain AI governance frameworks: agent dossiers, intake processes, after-action reviews, and Agentforce-specific SOPs that turn ad-hoc deployments into repeatable sustainment models.

Establish and lead a Salesforce AI Center of Excellence, including enablement programs, certification pathways, and delivery methodology documentation. Partner with business stakeholders and executives to translate workflow inefficiencies into Salesforce-native agentic solutions with defined, measurable outcomes. Serve as technical advisor and deal partner to sales and go-to-market teams on Agentforce pursuits and solutio