Job at a glance
RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Client Success Manager. About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our rapidly-growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world.
Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting. About the Role As a Client Success Manager, you lead the way with clients, harnessing your understanding of their goals and objectives to deliver value through the RF platform.
In this role, you will be responsible for the engagement, on-going success, and partnership of RainFocus clients who use our event platform. If you enjoy building and owning client relationships, then this is the role for you! The Client Success Manager (CSM) is responsible for ensuring an outstanding client experience throughout the client lifecycle. The CSM articulates value and understands the client’s strategic goals, and leverages that understanding to drive client adoption, success, and retention.
The CSM will lead the post-sales efforts in building account plans and leading key initiatives that are successful and repeatable in delivering value to our clients. The CSM is highly proficient in the RainFocus platform to intelligently speak to the value and usage of each module/workstream. Additionally, the CSM identifies opportunities to enhance client relationships and promote the proper utilization of RainFocus resources.
Responsibilities: Develop a broad understanding of client business model to meet their expectations and drive a successful partnership Build relationships with clients and serve as their advocate by becoming a trusted adviser Leverage learnings from key accounts to drive value at scale to our broader client base Develop plans for clients outlining critical success factors, metrics, targets, potential risks, and provide recommendations Understand the client's strategic goals and business challenges, and map RainFocus features and associated business benefits to address needs and demonstrate value Deliver best practices and coach clients to drive adoption and help clients derive value from the product Monitor and facilitate the client’s adoption of RainFocus product features and functions in relation to the client's overall business needs Coordinate with internal cross-functional teams to maximize overall account health Qualifications: Bachelor’s degree, or equivalent combination of education and experience 3+ years of related client success experience 5+ years of professional business experience Experience working closely with C-level / SVP-level executives for clients and executing executive business reviews strongly preferred Experience working closely with Sales through client renewal process strongly preferred Previous work experience at a SaaS company preferred Proven success driving organization-wide initiatives Proven success collaborating and building strong relationships with internal and external stakeholders Excellent verbal and written communication skills Strong presentation skills Excellent organization and time management skills Comfortable working in a fast-paced environment Strong listening skills with a thoughtful approach to addressing client pain points Ability to assess changing priorities/tasks quickly and with ease Personal Characteristics The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus.
They will need to be comfortable working in a challenging and dy