Job at a glance
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives.
We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change.
Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn . **Travel to Office expectations** For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office.
These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
About the role PointClickCare builds cloud platforms that power safer, more connected care for millions of patients. You'll design and operate resilient infrastructure services across Azure, AWS, GCP, and on-prem environments, driving reliability, automation, and operational excellence for identity, compute, storage, messaging, and shared services with an SRE-first mindset. What you'll do Design and implement highly available infrastructure solutions for compute, storage, identity, messaging, and shared services Build and maintain Infrastructure as Code using Terraform or Pulumi; establish best practices and standards Automate operational workflows to eliminate toil: auto-remediation, self-healing systems, capacity planning Define and track SLIs and SLOs for critical services; manage error budgets and reliability targets Participate in the on-call rotation and lead incident response for complex infrastructure issues; conduct blameless post-mortems and drive systemic fixes Develop observability strategies: metrics, logs, distributed tracing, alerting frameworks Apply AI-assisted tooling to reduce toil and speed up investigation: log analysis, alert triage, runbook and post-mortem drafting, automation scaffolding Own reliability for one or more infrastructure domains end to end, driving multi-team initiatives with product engineering from problem definition through adoption Mentor intermediate SREs; review infrastructure changes; establish operational best practices What you'll bring Must-haves 5+ years of hands-on experience operating and designing cloud infrastructure Expert-level understanding of the core services of either Azure or AWS Working proficiency