Advanced Engineer, Customer Support

The candidate provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of K&S equipment and systems.  Day-to-Day activities include: •    On site installation of equipment including new equipment, upgrades   and also system relocation •    Providing troubleshooting for both hardware and software.  •    Providing responsive telephone and email support, ensuring customers' successful use of equipment •    Performing basic buy-off and fine tune process parameters For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment with at least 2 years of relevant working experience.

He/she should also have strong problem solving and excellent communication skills.     •    Assists in machine installation at customer site including new equipment, upgrades and system relocations  •    Evaluates and diagnose basic to intermediate problems and making appropriate repairs and troubleshooting  •    Prepares documentation of troubleshooting completed and providing proper escalation to other departments when required •    Acts as the company liaison between the organization and customer for both administrative and technical matters •    Performs standard buyoffs and assists in the fine tuning of some process parameters •    Provides guidance and support to the team when required on hardware troubleshooting •    Provides clarification on customer technical requirements and queries •    Performs basic application development •    Produces timely and accurate reports of activities, e.g.: service reports and expense reports   Knowledge & Experience requirements •    At least 2 years of working experience •    General equipment knowledge and can read basic mechanical and electrical drawing •    Ability to set up machines independently without guidance •    Intermediate machine knowledge  •    familiarization with measurement equipment such as ball shear or wire pull test equipment Education Requirements •    Degree/Technical study in Engineering Discipline - Preferably in Engineering/ Electrical/ Mechanical Other requirements •    Strong Problem-Solving Skills  •    Excellent communication skills •    Strong written and verbal communication skills in required language •    Willing to travel to customer sites within the region/country •    Valid driver’s license