Food & Beverage Service Expert Senior Supervisor - London Marriott Hotel County Hall

POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies.

Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Perform other reasonable job duties as requested by Supervisors CRITICAL TASKS Guest Relations Address guests' service needs in a professional, positive, and timely manner. Assist other employees to ensure proper coverage and prompt guest service.

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response) to resolve issues, delight, and build trust.

Thank guests with genuine appreciation and provide a fond farewell. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. General Food and Beverage Services Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

Assist your and other departments when needed to ensure optimum service to guests. Document any and all guest and employee incidents/accidents for management follow up. Inspect storage areas for organization, use of FIFO, and cleanliness and rectify any deficiencies. Notify management of maintenance repairs issues. Complete work orders for maintenance repairs and submit to Engineering or contact Engineering directly for urgent repairs.

Follow property key policies, including checking out and returning keys to appropriate departments. Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Communicate information to manager/supervisor by documenting pertinent information in appropriate department logbook.

Opening Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring work area is clean and everything is in working order. Closing Complete closing duties, including sto