Overnight Guest Service Agent - Doubletree by Hilton San Diego Mission Valley

Join DoubleTree by Hilton San Diego Mission Valley as an Overnight Guest Service Agent and be part of a team committed to delivering warm, personalized service and memorable guest experiences around the clock. As an Overnight Guest Service Agent, you’ll play an important role in supporting our guests during the overnight hours while ensuring a smooth and welcoming front office operation. You’ll assist with arrivals and departures, respond to guest requests, address questions or concerns, and help ensure the hotel remains safe, organized, and guest-ready throughout the night.

  The ideal candidate for this role will possess: Genuine passion for hospitality and providing welcoming, professional guest service. Strong communication, customer service, and problem-solving skills. Previous hotel, front office, guest services, or hospitality experience preferred. Working knowledge of front office operations, including check-in, check-out, reservations, and guest requests.

Strong attention to detail, accuracy, and organizational skills, with the ability to prioritize multiple tasks. Ability to work independently, remain calm under pressure, and make sound decisions during overnight operations. Open availability to work overnight shifts, including weekends and holidays, with the ability to remain alert and service-focused throughout the shift. Ability to walk and stand for extended periods and perform the physical requirements of the position.

  If you’re dependable, guest-focused, and enjoy creating a positive experience for guests—even during the late-night hours—we’d love to have you join our team! Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a  Overnight Guest Service Agent , you’re not just overseeing overnight financial audits and reconciliations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day: Balance transactions: Audit, post, and reconcile the day's financial activity across outlets Verify payment accuracy: Ensure all credit card transactions align with daily reports Investigate discrepancies: Identify and resolve any anomalies found between financial reports and takings Assist hotel management: Provide guidance and training to Night Managers on accurate financial processes and system use Support emergency response: Assist the Night Manager during emergency situations What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality .

Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.