Project Leader - San Antonio, TX

The Project Leader will provide world class start-up leadership for large, high-profile orders of Liebert power equipment.  The PL is the primary Vertiv Service representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion. The PL is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.  The PL is also required to maintain continuous communication with CRC, Area/District Offices, and Area Managers.

DUTIES & RESPONSIBILITIES:                 ROLE Relies on extensive experience and judgment to plan and accomplish work related goals Requires no direct supervision Leads and directs the work of others Provides guidance to others on complicated situations Factory certified on a variety of products that interact with Liebert systems: Expert working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al.

Represent Service at all post-sale, customer and contractor meetings for projects which the PL is assigned to by the Area Manager Coordinate start-up and site testing activities for assigned projects before it begins Review site testing requirements and service items provided on the sales order Review customer or third-party test procedures, match to what was sold with the order Assist and recommend man-power needs for the job Gather all documentation for job (submittals, as-built drawings, in-house test procedures) Tag equipment and open start-up & site testing tickets Initiate SFA requests for custom made test procedures, when provided by Vertiv Service and sold with the equipment Attend Factory Witness Testing for assigned projects, represent Service in front of the customer, contractor, and consultant Assist contractors as required during installation of assigned projects Coordinate Pre-Site meetings with contractor Visit site on regular basis as agreed upon, typically once per week for large jobs Provide phone support to contractor for technical questions during installation Support start-up and site testing activities for assigned projects Ensure sufficient man-power on site each day to perform start-up and site testing work Assist during start-up and site testing as necessary, depending upon man-power availability and site location Provide first level of tech support assistance to speed up problem resolution Arrange proper test equipment and heavy equipment (such as load banks), ensure all is on site at the times required Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control Provide daily status reports to Service management and sales rep Support District Offices, or Power Technical Support, as requested even for projects not directly assigned to by the Area Manager Assist or coordinate PM's for large customers, as requested by District Manager Provide phone or on-site support for remedial services calls Provide a first line of high-level technical support on-site for critical customer problem resolutions International start-up or support as requested by Power Technical Support or Field Management TECHNICAL Provide On-the-Job training and on-site direction to associates for assigned projects Conduct field customer training for assigned projects as required Communicate with National Technical Support on equipment issues Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips SAFETY Operate in a safe manner in accordance with published safety guidelines Must wear appropriate PPE as per company guidelines and accordance with job duties Adhere to work hours policy guidelines – “14 hours rule” Report all work related accidents or injuries with