Sportsbook Supervisor - Full Time- (The Vanderpump)

William Hill, America's leading sports book provider, has an immediate opening at its sports book. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.     Reporting to the District Manager, you will be face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s).

As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.  Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book  Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control  Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book  Mentor employees to help them become better ticket writers  Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors  Handle escalated customer complaints/issues as needed  Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations Prior work experience in a sports book is highly preferred  Ability to motivate, lead, and mentor staff members  Strong communication skills, both written and verbal  Professional appearance and demeanor  Self-starter attitude who shows initiative  Committed to delivering a high level of customer service   ADDITIONAL REQUIREMENTS: Must be able to stand for extended periods of time Must be able to lift, pull or push 25 lbs  Must be able to write for extended periods of time Must be able to twist, bend or reach with no significant boundaries This position may be exposed to a smoke filled environment