Job at a glance
The QSR, Quick Service Restaurant, Supervisor oversees the day to day activities of assigned F&B outlet and directly supervises all corresponding personnel. This responsibility encompasses profitability, employee relations and customer relations. HOW YOU WILL CREATE THE EXTRAORDINARY Directly supervise all personnel and operations during assigned shifts. Ensure all activities and job duties are performed according to established company and departmental policies, procedures, and goals. Properly schedule employees in accordance with customer volumes. Resolve customer claims or other disputes between subordinate employees in a fair and patient manner. Seek ways in which to reduce departmental operating costs without affecting the quality of beverage or service. Keep the Multi-Outlet Manager informed of all pertinent information and irregularities occurring in the Department. Make sure prompt, courteous service is consistently provided to all customers and that employees always conduct themselves in a professional manner. Interact effectively with all other departments. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must be able to obtain a required Virginia Lottery Non-Gaming License. WAGE $22.00/hr Strong technical background and strong supervisory, leadership and communication skills essential.
Work requires prior restaurant experience. Work requires effective communication in English, both verbal and written form in a professional manner. Must present a neat and professional appearance. Work requires interactions with customers, public and co-workers. Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed. Ability to stand for long periods of time.
Frequent walking. Fast paced, high volume environment involving constant interaction with staff and public. Shifts may vary based on business needs. Must be able to handle intoxicated guests in a professional manner. Must be able to tolerate secondary tobacco smoke. Must be at least 21 years old