Café Member

Description JOB SUMMARY: To assist in supporting the mission of the organization through the profitable operation of the Blue Palmetto Cafe, providing a quality experience for the visitors ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Sales and Customer Service Maintain neat & professional personal appearance and cheerful, professional attitude Greet and make eye contact with customers entering Cafe Be knowledgeable about the menu in order to answer customer questions and explain the ingredients Have adequate knowledge about the Gardens, Bok Tower, El Retiro, special events and local area Assist customers as requested, and get assistance if you do not know Encourage customer comments and requests Satisfy customers regarding their comments and complaints Ensure that the cashier counter is properly attended Ensure that the telephone is answered promptly Ring the bell for help when alone if more than 2 parties are waiting Participate in onsite and offsite sales or special events Café Maintenance and Appearance Maintain Café displays to be attractive, clean and customer-friendly Utilize and maintain approved signage Create appropriate displays for holidays and to promote BTG special events Maintain a pleasant environment in customer and work areas Maintain cleanliness daily of customer and work areas Maintain stockroom, storage areas, walk-in, and freezer in neat, orderly, and rotated fashion Sweep floors daily and mop on weekends Clean door glass and refrigerated case glass daily and as needed Dust shelves, counters, and windowsills as needed Pick up trash in patio area flower beds as assigned Keep patio tables & chairs clean Keep all areas free of safety hazards Maintain neat and safe environment while preparing food and cleaning At end of day, ensure that Cafe is orderly, computers are un-plugged, lights are out, doors are locked, and alarm is set Take trash and broken down cardboard boxes to dumpsters Communication Provide schedule requests well in advance, and cooperate in solving any conflicts Report low levels of foods and supplies for re-ordering Immediately report any suspicious person/activities or safety hazards to management staff Communicate your suggestions, ideas, comments, problems and complaints, as well as those from the visitors to the Café Services Manager or other managers, as appropriate Be a team player and maintain open communication with staff and volunteers Attend full-staff meetings and training sessions as scheduled Answer telephone and respond appropriately Serve as a member of Bok Tower Gardens committees as required Cashiering Transact cash register sales Transact sales manually during storms when registers are un-plugged Have complete knowledge of all cash register functions Provide 10% discount for members and 30-hour+ volunteers, and 30% discount for employees Provide 20% discount and tax-exemption for departmental changes Provide services for special promotions Serve all front-counter menu items and drinks Keep front-counter menu items well stocked Maintain clean tables in dining room Maintain aesthetics in dining room and front counter Stock Local Produce display Keep Beverage Bar stocked Maintain specials and soup menu chalk board Perform deposit check procedures as needed and work with courier to get deposit to bank Work with courier to acquire change At end of day, close out and balance cash registers and credit card authorization terminals At end of day, perform cash out and deposit procedures as scheduled At end of day, run back up and reports at server as scheduled Product Ordering & Receiving Assist in monitoring stock levels of foods and supplies, and document needs Follow safety standards for handling heavy boxes Check in food and supplies and ensure quantities and quality Report discrepancies to Café Services Manager, and provide documentation Stock ordered items