Chief Operating Officer

Description Mission Statement: Inspired by the Franciscan Values of compassion, dignity and respect, we support individuals with diverse and unique abilities to achieve their highest quality of life, personal growth, and spiritual awareness. Summary: The Chief Operating Officer (COO) serves as a key member of the executive leadership team and is responsible for providing strategic leadership, operational oversight, and organizational direction for the delivery of services across the organization.

Reporting to the Chief Executive Officer, the COO ensures that operational programs are effectively managed, mission-focused, financially responsible, and aligned with the values and traditions of the Franciscan mission. The COO provides leadership for a broad range of service areas ensuring the highest standards of quality, safety, compliance, and person-centered care are maintained across approximately 40 licensed long-term care and community-based facilities throughout Southeastern Wisconsin and Northern Illinois and three-day program centers.

Position resides at our headquarters in Jefferson, WI. The successful candidate will be a collaborative and strategic leader who understands the complexities of human services, healthcare operations, and mission-driven organizations. The COO will inspire teams, strengthen operational excellence, and lead continuous improvement initiatives that enhance the lives of the individuals served. Requirements Required Competencies Mission-Driven & Faith-Based Leadership: Demonstrates commitment to St.

Coletta’s Code of Conduct and Franciscan Values while modeling servant leadership, integrity, compassion, stewardship, and respect for the dignity of every individual. Strategic & Organizational Leadership: Ability to translate organizational strategy into action, lead continuous improvement initiatives, drive innovation, and strengthen policies, procedures, and operational effectiveness. Operational Excellence & Business Acumen: Demonstrates the ability to oversee complex operations, evaluate organizational performance, manage resources effectively, and support financial sustainability through sound decision-making.

Collaborative Leadership & Relationship Building: Builds strong partnerships across departments, service lines, and external stakeholders while fostering collaboration, trust, and alignment toward shared goals. Leadership Development & Talent Management: Develops high-performing leaders through coaching, mentoring, accountability, and succession planning. Change Management & Problem Solving: Leads organizational change, responds effectively to complex challenges and crises, and implements innovative solutions that improve quality, safety, and service outcomes.

Financial & Data-Driven Decision Making: Understands budgeting processes, financial performance, and operational metrics; uses data and insights to guide priorities and achieve organizational goals. Communication & Executive Presence: Demonstrates exceptional communication, interpersonal skills, and professional judgment when engaging employees, leadership teams, the Board, residents, clients, families, community partners, and regulatory agencies.

Regulatory, Quality & Risk Management: Maintains understanding of applicable regulations, compliance requirements, quality improvement practices, and risk management strategies. Accountability, Integrity & Adaptability: Maintains confidentiality, demonstrates ethical decision-making, manages competing priorities effectively, and adapts to evolving organizational needs. Essential Duties and Responsibilities Include the following and other duties as assigned.

Executive Leadership Serve as a strategic partner to the Chief Executive Officer in advancing the organization's mission, vision, values, and long-term strategic goals. Model and promote the organization's faith-based mission, vision, and values in all aspects of leadership and decision-making. Provide executive oversight of all operation