Deaf Services Program Specialist
Description JOB SUMMARY The Deaf Services Program Specialist (DSPS) provides direct program support, coordination, and advocacy services for individuals who are Deaf, DeafBlind, and Hard of Hearing (DHH) in support of the Louisiana Commission for the Deaf (LCD) contract. The DSPS manages key service programs, coordinates consumer appointments and interpreter services, maintains program documentation and reporting requirements, and supports outreach and education initiatives that increase awareness of accessibility and communication access.
This position ensures quality service delivery by helping consumers access resources that promote independence, reduce communication barriers, and improve overall quality of life. JOB RESPONSIBILITIES Manage the LCD Hearing Aid Program (HAP) and Telecommunication and Assistive Technology Program (TAP) in a manner that supports the Lighthouse’s great reputation as a quality service provider. Meet contract deliverables and follow procedures for documentation.
Complete Needs Assessments and refer clients to appropriate resources in a timely manner. Schedule American Sign Language (ASL) interpreters to support Lighthouse employees and clients in service programs who are Deaf when needed. Process invoices to ensure timely and accurate payment to contractors. Maintain consistent and accurate records by procedure to ensure prompt and accurate documentation of all consumer appointments.
Prepare monthly invoices for LCD programs to include supporting documents for submission to the Director of Deaf Services (DS) for approval in a timely fashion. Upload invoices and supporting documents into the LCD database upon approval. Maintain and grow a database of information and resources to support individuals who have hearing loss to promote their independence, reduce communication barriers, and address their common needs.
Schedule consumer appointments and interpreters in a timely manner to avoid delays in service. Engage in outreach, advocacy, and education events to grow referrals and create awareness for the rights of people who have hearing loss. Provide polished and professional presentations as needed. Collaborate with department leadership and the Communications Team to develop key relationships that are critical for the success of the program.
Support Lighthouse tours and special events as needed to showcase DS programs. Collaborate with department leadership to ensure consistency in the provision of services across regions and to support each other when needed. Demonstrate a proactive approach to serving the DHH community and to educating the general public to reduce barriers to communication. Stay current on issues that impact DS programs and participate in training opportunities that positively impact the DS programs.
Always adhere to RID’S Code of Professional Conduct as well as to HIPAA regulations and other privacy laws. Perform other duties as assigned. Requirements JOB QUALIFICATIONS & REQUIREMENTS Education: High School Diploma; Some college education in related field preferred. Special Knowledge or Skills: Strong interpersonal communication skills and fluency in written English required. Conversational ASL preferred.
Knowledge of Deaf culture and communication practices preferred. Knowledge of adaptive equipment and assistive technology for individuals who are Deaf, DeafBlind, and Hard of Hearing preferred. Excellent organizational, time management, customer service, analytical, and problem-solving skills required. Ability to complete tasks efficiently, accurately, and autonomously. Ability to Work independently and in a team-oriented, diverse, fast-paced environment.
Able to execute verbal and written instructions promptly and accurately. Proven ability to maintain confidentiality and professionalism. Proficiency in Microsoft Office Suite required. Experience with databases, scheduling systems, and basic accounting functions preferred. Excellent written communication skills required with