Food, Nutrition and Program Quality Analyst
Description Why Volunteers of America? VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.
** The ANS QA Analyst safeguards grant compliance, strengthens program quality, and elevates customer experience across ANS programs. This position is responsible for conducting strategic reviews, developing and delivering training on data systems and documentation standards, overseeing the financial management of grant funds, and coordinating service quality monitoring activities. Success requires expert knowledge of funder requirements and evidence-based practices (e.g., Trauma-Informed Care, Critical Time Intervention, Motivational Interviewing) to support staff training and continuous improvement.
Essential Duties and Responsibilities Plan, organize, and conduct strategic reviews (strat reviews) to verify adherence to grant requirements across ANS programs; document findings and track follow-up actions. Evaluate program processes, documentation, and data quality; identify errors, non-compliance, or emerging risks early and coordinate timely remediation before audits or external reviews. Monitor outcomes and compliance indicators; promptly notify the Principal Analyst and appropriate program leadership of non-compliance or at-risk areas and initiate improvement planning when needed.
Conduct regular monitoring visits of VOAC and community partner or subrecipient sites to assess compliance and alignment with best-practice standards; escalate systemic issues with clear, actionable recommendations. Conduct formal site checks at least twice each year, or more frequently when risk indicates, and communicate findings to the Principal Analyst and program leadership. Update forms, procedures, checklists, and guidance promptly when funder requirements, regulations, workflows, or program information change.
Confirm assignments outside the position’s regular responsibilities with the Principal Analyst before execution. Build and refine forms, dashboards, reports, and other data systems in collaboration with program staff and stakeholders to improve data accuracy, reliability, usability, and compliance. Implement documentation and measurement processes for new or evolving programs and verify that collected data meets established quality and reporting standards.
Train program staff on strategic review procedures, data collection protocols, system use, documentation standards, and corrective-action expectations; provide onboarding and refresher training as needed. Communicate approved data sources, definitions, reporting timelines, and usage guidance to programs for evaluation, program review, and funder reporting. Participate in Program Evaluation and Program Review committees and provide quality-assurance findings, trend analysis, and recommendations.
Monitor grant spending and supporting documentation to promote timely, allowable, and accurate use of funds and to minimize reliance on account 4600 in accordance with finance policies. Communicate warning signs involving spending, allocation, documentation, or compliance to the Program Manager and Principal Analyst and incorporate identified risks into strategic review activities. Partner with Accounting to identify program-specific training needs and incorporate relevant financial topics into QA check-ins and staff guidance.
Discuss financial review areas regularly with directors and senior directors and integrate priority items into strategic review agendas. Provide program leadership with standardized templates, checklists, and periodic financial-health snapshots that improve tran