Full-Time Card Services Clerk

Description Role To perform necessary card service functions of the credit union by serving members’ needs in handling credit and debit card inquiries. Major Duties and Responsibilities - Process credit and debit card disputes/chargebacks. - Reviews credit and debit card reports daily and takes needed action per policies and procedures. - Researches and resolves member inquiries regarding account statements, disputes, and adjustments.

- Answers incoming phone calls to the card services department and provides members or staff with information and direction regarding credit and debit cards and related accounts. - Performs supporting administrative tasks. - Performs other related duties as assigned. Requirements Qualifications Required Qualifications: - High School Diploma or equivalent - Must be 18 years of age or older - Intermediate PC knowledge with basic Microsoft Office skills Preferred Qualifications: - Up to one year of similar or related experience - Familiar with operation of 10-key calculator - Ability to work in a team environment - Excellent communication skills while using a pleasant tone and common conversational courtesies - Good interpersonal skills to include being courteous, diplomatic, and tactful - Previous experience within card services environment, including knowledge of regulations and applicable laws - Good organizational skills - Ability to multitask when necessary Expectations - Ability to sit for extended periods of time - Return all messages within the same day received This job description is not a complete statement of all duties and responsibilities comprising this position.

EOE, Including Disability/Vets Board Approved June 19, 2018