Housekeeping - Turndown Attendant (P.M.)

Description Summary At MacArthur Place Hotel & Spa, hospitality is more than service. It is about creating meaningful moments for our guests and each other. We are looking for team members who take pride in their work, enjoy being part of a collaborative team, and are passionate about delivering exceptional experiences. As a Housekeeping Turndown Attendant , you will play an important role in creating a memorable and relaxing evening experience for our guests.

Through thoughtful room preparation, attention to detail, and genuine hospitality, you will help ensure that every guest enjoys the comfort, warmth, and luxury that defines the MacArthur Place experience. The Importance of Guest Service At MacArthur Place, every interaction contributes to the guest experience. As a Housekeeping Turndown Attendant, you are often one of the final team members to touch a guest room each day.

Your attention to detail, anticipation of guest needs, and commitment to service excellence help create a sense of comfort, care, and luxury that leaves a lasting impression. We are looking for individuals who take pride in delivering thoughtful service and understand the important role they play in exceeding guest expectations. What You'll Do Perform evening turndown service in assigned guest rooms according to hotel standards.

Prepare beds for nighttime occupancy by turning down linens, arranging pillows, and creating a comfortable sleeping environment. Refresh occupied guest rooms to ensure a clean, welcoming, and relaxing atmosphere. Replenish guest amenities, drinking water, coffee and tea supplies, towels, and bathroom items. Adjust lighting, close drapes, and set room ambiance to reflect the property's luxury service standards.

Remove room service trays, used glassware, trash, and other items as needed. Empty wastebaskets and replace liners when necessary. Tidy bathrooms, replace used amenities, and ensure all areas are clean and well-presented. Inspect guest rooms for cleanliness, presentation, and adherence to resort standards. Verify that room furnishings, fixtures, and equipment are in proper working condition. Report maintenance concerns, safety hazards, damaged items, or housekeeping deficiencies promptly.

Deliver VIP amenities, welcome gifts, and special turndown enhancements as assigned. Deliver additional linens, pillows, towels, and guest-requested items in a timely and professional manner. Respond courteously to guest questions, requests, and preferences, escalating concerns when appropriate. Accurately update room status information and communicate completed assignments to supervisors. Follow established procedures for occupied rooms, vacant rooms, and "Do Not Disturb" rooms.

Maintain a clean, organized, and fully stocked housekeeping cart at all times. Support public area cleaning and special housekeeping projects as needed. Follow all chemical handling and safety procedures, including proper use of cleaning products, equipment, gloves, safety goggles, and other required personal protective equipment (PPE) to ensure a safe working environment for guests and team members.

Follow all housekeeping, safety, sanitation, and security policies and procedures. Collaborate with Housekeeping, Front Office, Engineering, Spa, and Guest Services teams to ensure an exceptional guest experience. What We're Looking For Preferred Qualifications Previous hotel housekeeping experience or formal housekeeping training preferred. Experience in luxury hospitality, resorts, or upscale hotels is a plus.

Customer service experience preferred. Strong attention to detail and organizational skills. Ability to work efficiently and independently. Excellent communication and interpersonal skills. Reliable, professional, and punctual. Commitment to providing exceptional guest service. Physical Requirements The physical requirements described below are representative of those necessary to perform the essential functions of this position.

Reasonable accommodations ma