Lead Medical Assistant

Description JOB SUMMARY Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit. Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, temperature, and other vitals; and reporting patient history summary. KEY ACCOUNTABILITIES Essential Duties and Responsibilities • Attend Monthly Quality Staff Meetings and relay important updates to providers and staff • Attend weekly SOP call and relay important updates to appropriate providers/staff • Train Medical Assistants at your clinic on standard operating procedures, workflows and quality metrics • Obtain and sustain knowledge of Quality Metrics the organization is working on and know how your practice is performing • Work gap reports as needed to close quality gaps • Create and maintain Medical Assistant schedules (except in sites where Practice Supervisor indicates they will complete this task) • Medical Supply Management o Maintain adequate medical supply inventory o Communicate inventory issues to superiors o Make decisions based on cost-savings, when appropriate and able • Vaccine Management o Make sure our clinics are compliant with current NCIR standards o Maintain adequate vaccine inventory • Oversee MA responsibilities/workflows and bring issues to Practice Supervisor’s attention.

Examples include: o Prescription Refills o Timely return of patient phone calls o Working to fill provider schedules o Adherence to AMCHC policies and procedures • Assisting healthcare providers • Maintaining electronic health records (EHR) and documenting patient data in appropriate fields • Collecting specimens for laboratory testing, administering medications and immunizations and conducting patient intake and exit interviews • Using data and patient registries to outreach to patients in need of preventive care and follow-up for chronic conditions • Assisting with patient referrals, tracking and follow-up • As appropriate, taking patient phone calls and following up on patient requests • Scheduling appointments, verifying insurance, checking patients in and out and assessing charges, including past due balances and collection of fees (e.g.

co-payment, co-insurance, point-of-care incentive). PERFORMANCE REQUIREMENTS Knowledge: General knowledge of quality improvement practices. Skills: • Exceptional written and verbal communication skills. • Proficient with medical office technology and equipment, including computers, copiers, scanners, fax machines, and phone systems, as well as MS Excel/Word/Outlook, Electronic Health Record systems and automated medical scheduling and billing programs.

• Excellent interpersonal skills in group and community settings • Ability to plan, schedule and coordinate • Effective management of multiple duties and responsibilities in a clinical setting • Sound leadership and clinical judgment • Excellent communication skills in person, on the phone and in written communications • Flexibility in a rapidly growing and changing work environment • Strong attention to detail • Exceptional customer service skills • Ability to maintain confidentiality of financial and clinical information • Excellent listener • Demonstrates initiative Requirements EDUCATION/EXPERIENCE Required: • High school diploma or General Educational Development (GED) • Satisfactory completion of Medical Assistant Certification Program Preferred: • Experience working with racially and ethnically diverse populations, low-income populations and people experiencing homelessness • At least one year of experience in a primary care or public health setting functioning at the full extent of her/his training • Experience with Practice Management systems and EHR • Prior work in performance or quality improvement • Phlebotomy Skills PHYSICAL REQUIREMENTS • Full range of motion, including manual and finger dexterity and eye–hand coordination • Standing and walking frequently and occasionally lifting and carry