Lounge Guest Services Representative/Servers/Bartenders/Janitor
Job at a glance
Description About Abby’s Catering Abby’s Catering has been delivering one-of-a-kind culinary and hospitality experiences since 1980. We proudly serve private, corporate, and commercial aviation clients, including high-profile travelers, global airline partners, and premium hospitality environments. Our reputation is built on exceptional service, operational excellence, attention to detail, and the ability to create a polished experience for every guest we serve.
Position Summary The Airport Lounge Guest Services Representative serves as the first point of contact for premium airline passengers and plays a key role in creating a welcoming, organized, and high-end lounge experience. This position is responsible for greeting guests, managing lounge access, assisting with passenger needs, supporting guest flow, and maintaining a calm, professional environment that reflects Abby’s Catering and airline partner standards.
This role is ideal for someone who is polished, dependable, service-minded, and comfortable working in a fast-paced airport hospitality setting. Server: Provides excellent guest service by serving food and beverages, maintaining lounge appearance, and assisting guests with hospitality needs in a fast-paced airport lounge environment. Bartender: Prepares and serves alcoholic and non-alcoholic beverages while delivering outstanding customer service and maintaining compliance with safety and beverage regulations. Janitor: Maintains cleanliness and sanitation of the lounge, restrooms, and service areas to ensure a clean, safe, and welcoming environment for guests and staff.
Reports To: Lounge Supervisor / Operations Manager Schedule: Flexible shifts between approximately 6:00 AM – 10:00 PM Availability: Airline lounge operations may run 7 days a week, including weekends and holidays. Flexibility is required based on flight schedules and business needs. Essential Functions Provide a warm, professional, and polished welcome to all lounge guests Verify lounge access through boarding passes, loyalty status, partner airline eligibility, or other required procedures Guide passengers to designated lounge areas, including First Class, Business Class, and Quiet Zones Assist guests with questions regarding lounge amenities, dining options, services, and facilities Provide general travel support, including flight updates, gate changes, and directional assistance Make clear, professional announcements as needed Monitor guest flow and support lounge operations during peak periods Maintain a clean, organized, calm, and guest-ready lounge environment Communicate guest needs, service concerns, or operational issues to leadership promptly Represent Abby’s Catering and airline partner standards with professionalism, composure, and attention to detail Support team members as needed to ensure a smooth and elevated guest experience About Abby’s Catering At Abby’s Catering, our mission is to be the leading in-flight and corporate catering company serving the Houston and Dallas metro markets by delivering exceptional service, maintaining operational excellence, and upholding the highest standards.
We live this mission through C.A.T.C.H.: Customer Service Accountability Teamwork Competitiveness Honesty Join Our Team We are looking for individuals who take pride in exceptional hospitality, professionalism, teamwork, and attention to detail. Requirements Requirements English proficiency required; must be able to speak, read, and understand English for safety training, documentation, and operational communication Bilingual or multilingual ability strongly preferred; Spanish, French, or other languages are a plus Previous experience in customer service, hospitality, front desk, concierge, airline, hotel, luxury retail, or related guest-facing roles preferred Strong communication skills, emotional intelligence, and a guest-first mindset&nbs