MEMBER RELATIONSHIP SPECIALIST I

Description Member Relationship Specialist I Hastings St Branch - Traverse City, MI 4Front Credit Union | Operations | Non-Exempt This position is not eligible for immigration sponsorship. This position is not eligible for remote work. Wage Range: $19.80 - $24.76 ________________________________________ About 4Front Credit Union At 4Front, we are more than a financial institution — we are a community partner, a trusted advisor, and a team committed to helping our members achieve their financial dreams.

We believe in: Building authentic relationships Empowering our employees to grow and lead Creating a culture of respect, inclusion, and collaboration Delivering service that truly wows Our team members live our credit union philosophy every day — people helping people. ________________________________________ Why Join 4Front? We care deeply about our team. When you join 4Front, you can expect: Competitive pay Comprehensive medical, dental, and vision insurance Generous PTO and paid holidays 401(k) with employer match Tuition reimbursement and professional development opportunities Career growth pathways within a stable and growing organization A collaborative, supportive culture focused on teamwork and DEI Community involvement opportunities ________________________________________ Reporting Structure Reports to: Branch Manager Supervises: None ________________________________________ Position Purpose The Member Relationship Specialist I serves as the first point of contact for members, delivering exceptional service through relationship-building, problem solving, and financial guidance.

This role supports a wide range of transactions and account services while identifying opportunities to meet member needs. The position focuses on creating positive member experiences, resolving questions, and connecting members with appropriate products and services. Through communication, accuracy, and professionalism, this role helps strengthen member relationships and supports branch performance.

________________________________________ What You’ll Do Member Service & Relationship Building Greet members and provide prompt, professional, and friendly service Build relationships by understanding member needs and providing solutions Answer questions, resolve issues, and support financial inquiries Deliver a consistent and positive member experience ________________________________________ Transactions & Account Support Process transactions accurately, including deposits, withdrawals, and payments Open, maintain, and close member accounts Support account services including IRAs, HSAs, and certificate accounts Assist with card services, online banking, and digital tools ________________________________________ Problem Solving & Member Support Research and resolve account discrepancies and member concerns Provide clear explanations and guidance to members Escalate complex issues as needed Support members through challenging or sensitive situations ________________________________________ Product Awareness & Service Conversations Identify opportunities to recommend products and services Support consultative conversations aligned with member needs Contribute to branch service and sales goals Promote financial wellness and member education ________________________________________ Operational Support Maintain accuracy in transactions, balancing, and reporting Support vault, cash handling, and branch operational procedures Assist with ITMs, coin machines, and related equipment Follow policies, procedures, and compliance requirements ________________________________________ Team Collaboration Support team members and contribute to a positive branch environment Share knowledge and assist with training and onboarding Participate in meetings and branch initiatives Communicate updates, issues, and opportunities ________________________________________ Operational Excellence Complete tasks accurately and within established timelines Maintain organization an