Member Services Support - Contact Center
Job at a glance
Description $19.63 - $20.86/hour • Full Time • Downriver Area About Total Community Credit Union For over 60 years, Total Community Credit Union has served the Downriver community with personalized financial solutions, competitive loan rates, and a member-first approach. We’re a close-knit team that values collaboration, growth, and community impact. If you’re looking for a workplace where you’re supported, appreciated, and encouraged to grow, you’ll feel right at home here.
What You’ll Do As a Member Services Specialist in our Contact Center, you’ll be a key voice of TCCU, helping members with their everyday financial needs. Your responsibilities include: · Answering incoming calls and responding to voicemails with professionalism and efficiency · Assisting members with account inquiries, online banking support, and card services · Processing payments, ordering debit/credit cards, and supporting ATM/VISA issues · Opening and closing accounts and accepting loan applications · Researching and resolving account discrepancies · Providing friendly, accurate service while maintaining confidentiality · Educating members on credit union products, services, and promotions · Following credit union procedures and financial regulations Your Job Classification & Schedule: Full-time, Monday–Friday Pay Range: $19.63 – $20.86 per hour, based on experience Why You’ll Love Working Here · Supportive, family-like work culture · Medical, dental, and vision insurance options · 401(k) · 401(k) match · STD, LTD, & AD&D · Life insurance · EAP · Paid time off · Paid holidays + floating holidays · Opportunities for growth and advancement Equal Opportunity Employer: TCCU is proud to provide equal employment opportunities to all qualified applicants.
Requirements What We’re Looking For · Two years of customer service experience required · Two years in a similar capacity at a financial institution highly preferred · Strong communication and relationship skills · Friendly, positive, member-focused attitude · Ability to multitask in a fast-paced environment · Comfort with computers and financial systems · CU Answers or credit union software experience is a plus Education · High school diploma or equivalent required · Associate or bachelor’s degree in business, finance, or related field preferred