Operations Manager

Description Why work for Fraport? Fraport USA is a wholly-owned U.S. subsidiary of Fraport AG, one of the largest airport operators worldwide, with airports in Germany, Greece, Peru, Brazil, India, Turkey, Slovenia, Bulgaria, China, and the USA. Fraport’s experience is the gold standard for customer-centric airport development, management and concession operation, with two of Fraport USA’s airports ranked in USA Today’s Top Ten Airports for Shopping for 2023.

Fraport works closely with airport stakeholders to bring a unique, authentic sense of place to customers’ airport experiences with brilliant local food and beverage offerings, regional retail and service concessions and a host of other features that positively shape an airport encounter. What is in it for you: Global opportunities to grow on four continents Paid Time Off Best in Class Medical, Dental and Vision Insurance, 401K, Life Insurance Career Development training and coaching Bonus potential A creative, exciting work environment Job Purpose Leads and manages concessions operations performance, compliance, and communications.

Job Summary The Operations Manager performs professional work in airport concessions property management. The work requires the ability to exercise judgement, negotiate solutions, and implement innovative programs. The work is performed in an airport terminal environment and under limited supervision in a fast-paced environment of shifting priorities and deadline pressures. Key Job Responsibilities Manages the day-to-day business of the food/beverage, retail, convenience and service program for best practice service, highest quality of operational standards, and health, safety, and security compliance.

Serves as a liaison between airport tenants and Fraport USA; responsible for fostering positive tenant and peer relationships at the airport. Key Job Functions Inspects leaseholds for compliance with lease terms and conditions including but not limited to cleanliness, safety, operational functionality, and other requirements as identified. Oversees the administration of various policies and procedures to ensure that established property management goals are met in an efficient manner.

Establishes and maintains professional relationships with users, tenants, and airport representatives. Represents Fraport USA at events, public and professional meetings. Prepares, maintains and analyzes detailed reports as required. Provides advanced level lease administration services to include assisting with requests for bid/proposal packages, leases, operating agreements, use permits, licenses, and similar documentation.

Assists with marketing activities for available property as directed by Director of Operations. Participates in evaluation of applications for leases and permits; makes recommendations based on suitability, risk, and financial return. Performs market research, due diligence, and financial analysis on prospective opportunities that enhance the concessions program growth and development. Assists with the engagement of third-party consultants, engineers, and other contractors to perform work on airport assets used for concessions operations.

Provides merchandising support to tenants, driving results in product presentation and store appearance. Performs periodic operating audit on units, and partners with the Operator to review results, and restore negative impactors. Develops and implements operational support programs including orientation, instruction, and service training; staff recruitment; incentive and motivation programs; and communication activities.

Manages third-party contracts as assigned relating to concessions operations including but not limited to customer service training, distribution, street pricing. Assists in the design/ process review for the development of the individual concession locations. Communicates any chronic or serious tenant concerns on a timely basis for partnership on corrective action. Participates in rotationa