Patient Services Representative
Description Rediscover Purpose with ADVENT At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us. Now Hiring: Patient Services Representative Location: Maple Grove, MN (with assistance at our Blaine clinic when needed) Be the welcoming face that sets the tone for a patient's entire experience at ADVENT.
As a Patient Services Representative you’ll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey. What You’ll Do as a PSR: Greet patients warmly and check them in using our Electronic Health Record (EHR) system Coordinate and order sleep study devices Review upcoming schedules to confirm insurance and patient documentation are complete Schedule appointments and manage patient flow for a smooth clinic experience Answer incoming calls and provide overflow support to the call center as needed Open and close the clinic following established protocols Ensure proper documentation, process payments, and support daily clinic operations Order medical supplies and pharmaceuticals as needed What You Bring: Strong time management skills and the ability to multitask effectively Experience working with performance-based goals or metrics Experience with insurance A customer-first mindset and excellent communication skills Tech-savvy with experience in Microsoft Office and Electronic Health Records High attention to detail and accuracy A problem-solver who thrives in a fast-paced environment A positive, team-oriented attitude and strong work ethic Ability to train at our Woodbury and Blaine clinics Valid driver license Why Choose ADVENT: 16+ days PTO (prorated first year) + paid holidays Health, dental, and vision coverage with employer-paid HRA 401k match & life insurance Regular business hours—no nights or weekends A culture that values solutions and encourages growth Schedule: Monday, Tuesday, Thursday and Friday: 7am-5:30pm This is a full-time, 32hr flex position Explore more at: ADVENT Careers Website