Peer Navigator/ Data Entry Associate

Description POSITION TITLE: Peer Navigator / Data Entry Associate REPORTS TO: AVP of Health Services POSITION SUMMARY: The Peer Navigator provides peer-based support and concrete services to individuals with histories of medical, behavioral health, mental health, and substance use needs. Utilizing lived experience and trauma-informed approach, the Peer Navigator engages individuals along the continuum of care to support sustained engagement in treatment and enhance self-efficacy.

In addition to direct peer support, the Peer Navigator is responsible for maintaining accurate, timely, and organized documentation of services, demonstrating strong accountability in data entry and reporting. This position plays a critical role in ensuring data integrity and compliance through accurate documentation in AIRS and eClinicalWorks (eCW). POSITION DESCRIPTION: A. Peer Navigation and Client Support : Monday thru Thursday: 9:00am-1:00pm • Provide clinical adherence management to clients in accordance with agency policies, procedures, and regulatory requirements • Conduct outreach to clients experiencing challenges with adherence to medical, mental health, substance use, or HIV care • Conduct reminder calls and follow-up for missed appointments • Assist with re-engagement of clients who are lost to care • Accompany clients to medical, behavioral health, and supportive service appointments as appropriate • Facilitate peer support groups, education, and adherence assistance • Conduct HIV and Hepatitis testing and counseling as trained and assigned • Participate in community outreach activities, including in-reach, outreach events, and public education initiatives • Maintain HIPAA compliance and professional boundaries at all times • Document all client interactions and services in ECW and AIRS in a timely and accurate manner • Attend agency meetings, trainings, and special projects as assigned by the AVP of Health Services & MSA Program Coordinator • Maintain positive and professional working relationships with clients, staff, and community partners • Perform additional duties as assigned by the AVP of Health Services & MSA Program Coordinator B.

Data Entry and Program Support (2 Days per Week) • Complete AIRS data entry for the PrEP and RAP MSA Programs using source documentation from eClinicalWorks • Ensure accuracy, completeness, and timeliness of all service documentation and data submissions • Collaborate with MSA staff, supervisors, and program leadership to resolve data discrepancies • Adhere to all reporting timelines, data quality standards, and confidentiality requirements • Support internal audits, chart reviews, and quality improvement activities as requested • Maintain organized electronic records in compliance with agency and funder requirements C.

Professional Representation and Development • Maintain a positive image of VIP Community Services in the community and within partner organizations • Participate in job training, educational programs, meetings, and committees as assigned • Attend all mandatory in-service trainings annually • Attend seminars and trainings to support ongoing professional development • Participate in team meetings and comply with all Health Services policies and procedures Requirements JOB COMPETENCY: · HS Diploma or equivalent · Prior experience working with the target population · Excellent written and oral communication · Ability to speak, read and write the English language · Bilingual English/Spanish a plus Minimum Requirements: Lived experience required • Excellent written and verbal communication skills • Ability to speak, read, and write English required • Bilingual English/Spanish strongly preferred • Strong attention to detail and ability to manage both client-facing and administrative tasks • Basic computer proficiency and ability to learn eClinicalWorks and AIRS systems JOB REQUIREMENTS/SETTING: ¨ Must possess sight and digital senses or prosthetics that will enable the essential functions of