Production Manager

Description Keep cases moving. Lead the team. Keep the details right. Absolute Dental Services is looking for an organized, detail-oriented Production Manager to lead our Data Entry/Login team and help keep cases moving accurately and efficiently through the laboratory. This is a hands-on management position responsible for daily workflow, team performance, training, case-entry accuracy, doctor-office communication, and coordination with our Case Flow and Production teams.

You’ll help make sure incoming cases are entered correctly, prioritized appropriately, and routed to the right teams without unnecessary delays. The ideal candidate is a strong communicator and problem-solver who enjoys leading people, staying involved in day-to-day operations, and finding ways to keep a busy department running smoothly. What You'll Do Team Leadership & Daily Workflow Manage the daily operations and workflow of the Data Entry/Login team.

Assign and balance workload based on case volume, priorities, and staffing. Establish daily priorities and communicate expectations to the team. Monitor productivity, accuracy, attendance, workflow, and overall team performance. Train, coach, cross-train, and develop team members. Provide ongoing feedback and hold employees accountable to established expectations. Coordinate coverage for PTO, call-outs, and other staffing needs.

Maintain cross-training between Data Entry/Login and Case Flow to provide reliable department coverage. Step into Data Entry/Login or Case Flow responsibilities during high-volume periods or staffing shortages. Case Entry & Processing Oversee the receipt, disinfection, preparation, and organization of incoming cases. Ensure prescriptions and supporting documentation are accurately entered and saved.

Verify doctor, patient, restoration, material, shade, delivery date, and other required case information. Ensure rush, implant, remake, adjustment, outsource, evaluation, and other specialty cases are identified and prioritized correctly. Ensure appropriate case tags, notes, special-attention indicators, and documentation are included. Monitor cases on hold and ensure established follow-up procedures are followed.

Ensure cases are routed to the appropriate department after login. Review case entries for accuracy and identify recurring errors or training opportunities. Case Flow & Production Coordination Work closely with Case Flow and Production to ensure cases are scheduled and routed appropriately. Review scheduling concerns based on product type, turnaround time, production capacity, and requested delivery date.

Communicate potential scheduling conflicts, rush requests, and unrealistic delivery expectations before they become production issues. Help identify cases at risk of becoming late and communicate concerns proactively. Coordinate changes to prescriptions, delivery dates, holds, rushes, remakes, and doctor requests. Work with production managers to resolve case-entry or scheduling issues affecting workflow.

Develop cross-training opportunities between Data Entry and Case Flow to improve coverage and communication. Doctor Communication & Customer Service Communicate professionally with dental practices regarding prescriptions, missing information, components, scheduling, rushes, case holds, and other case requirements. Make and oversee doctor-office calls regarding shades, missing components, delivery dates, patient information, prescriptions, photos, and study models.

Follow up with offices when additional information or approvals are needed. Communicate clearly when requested delivery dates cannot be met and work with the appropriate teams to determine available options. Ensure customer requests and changes are documented accurately within the case. Monitor department-related emails and ensure requests receive timely responses. Escalate technical or clinical questions to the appropriate technician, manager, or support team.

Quality, Training & Process Improvement Conduct regula