Service Advisor

Description Thousand Oaks, CA | Acura | Luxury import brand | Hospitality | Hospitality and sales experience welcome | Southern California | Ventura County | Veterans encouraged to apply | $64,000 - $80,000/yr OTE IS THIS YOU? • You're a clear, composed communicator who earns guest trust quickly -- through honest recommendations, accurate estimates, and following through on every commitment you make • You have service advisor, hospitality, or guest-facing sales experience and you're ready to bring that foundation to a well-run Acura store in one of Southern California's most established communities • You're looking for a stable, high-earning advisory role where your people skills and your follow-through translate directly into results and a career worth building WHO WE ARE Swickard Auto Group is a hospitality company that happens to sell and service cars.

We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. Acura of Thousand Oaks serves a loyal, community-oriented guest base in one of Ventura County's most established markets. Acura owners are informed and value-conscious -- they come back to the advisors who communicate clearly, present recommendations honestly, and treat their time with respect.

The Service Advisor here has a real opportunity to build lasting guest relationships that drive consistent earnings over time. WHAT YOU'LL DO • Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery • Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations • Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest • Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule • Identify and present additional service recommendations that protect guest safety and vehicle performance • Deliver a consistent, professional guest experience that keeps Acura owners coming back to this store • Maintain accurate records in the DMS and uphold all documentation and compliance standards WHAT WE'RE LOOKING FOR • 1+ year of service advisor, hospitality, or guest-facing sales experience preferred -- candidates from strong customer service backgrounds encouraged to apply • Acura or import brand experience a plus -- not required; product knowledge is trainable, people skills are not • Clear, composed communicator -- able to explain service needs in plain language and follow through without gaps • Highly organized with strong attention to detail -- accurate estimates and realistic timelines are non-negotiable • Self-motivated with a genuine drive to take care of guests and grow your earnings • Comfortable learning DMS platforms and Acura service processes -- we'll invest in your training from day one • Valid driver's license with a clean driving record WHAT WE OFFER • OTE of $64,000 - $80,000/yr • Paid Acura manufacturer and product training • Medical, dental, and vision insurance • Life insurance and supplemental coverage options • Paid time off and paid holidays • Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard • Employee vehicle purchase and service discounts WHY ACURA OF THOUSAND OAKS • Acura's loyal, value-conscious ownership base rewards advisors who communicate honestly and follow through consistently -- the guest who trusts you returns for every service interval and sends their family • Thousand Oaks is a strong, family-oriented community where guest relationships in the service department compound over time -- a career built here is built on something real • A stable role at a well-established Southern California Acura store with consistent service traffic and a team that supports your deve