Automotive Technical Support Specialist

We are seeking a Technical Service Support professional to join a growing Technical Service team in Anaheim, CA. This role is ideal for candidates with automotive service, dealership, service advisor, or technical support experience who enjoy solving problems and working directly with customers. You will serve as a key point of contact for dealers and customers, managing technical service cases from intake through resolution while coordinating closely with engineering and internal support teams.

This is a great opportunity for someone looking to transition from a dealership environment into a technical support and operations-focused career path. Key Responsibilities Manage technical service cases from initiation through resolution Communicate with dealers and customers via phone and email to gather information and provide case updates Coordinate with technical service engineers and internal teams to resolve vehicle-related issues Accurately document customer interactions, case notes, and resolutions within the CRM system Generate reports related to case activity, trends, and service performance Monitor open cases and ensure timely follow-up and customer satisfaction Process customer service requests and maintain account information Identify opportunities to improve service processes and operational efficiency Support cross-functional teams in delivering a high-quality customer experience Stay current on product updates and industry trends Required Qualifications Experience in automotive service, technical support, customer support, or a related field Strong customer service and communication skills Experience troubleshooting and resolving technical issues Ability to manage multiple priorities in a fast-paced environment Experience using CRM, ticketing, or case management systems Strong organizational and documentation skills Preferred Qualifications Automotive Service Technician experience Service Advisor or Service Writer experience within a dealership environment Bachelor's degree in Information Technology, Computer Science, or a related field Experience supporting automotive, EV, or vehicle-related products Knowledge of computer hardware, software, and networking fundamentals Certifications such as CompTIA A+, Network+, or Microsoft certifications Job Type & Location This is a Contract to Hire position based out of Anaheim, CA.

Pay and Benefits The pay range for this position is $34.00 - $38.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Anaheim,CA.

Application Deadline This position is anticipated to close on Sep 26, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystem