Job at a glance
We are seeking a Desktop Support Technician with hands-on experience supporting end users in a fast-paced enterprise environment. This role is responsible for providing technical support for hardware, software, Microsoft 365 applications, and end-user devices while delivering a high level of customer service. The ideal candidate will have 2-4 years of desktop support experience and a strong foundation in troubleshooting Windows-based environments.
Responsibilities Provide technical support for desktops, laptops, printers, mobile devices, and peripheral equipment. Troubleshoot and resolve hardware, software, operating system, and connectivity issues. Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint. Document incidents, service requests, troubleshooting steps, and resolutions within a ticketing system.
Install, configure, deploy, and maintain end-user hardware and software. Support new hire onboarding, workstation setups, hardware refresh projects, equipment replacements, and office relocations. Perform user account support, password resets, and access-related requests. Follow established support processes, procedures, and knowledge base documentation. Escalate advanced technical issues to appropriate support teams when necessary.
Maintain excellent customer service while communicating effectively with users at all levels of the organization. Meet service level agreements and ticket resolution goals. Assist with the creation and maintenance of technical documentation and knowledge articles. Adhere to IT security policies, compliance requirements, and operational best practices. Qualifications 2-4 years of experience in desktop support, help desk, technical support, or a similar IT support role.
Strong knowledge of Windows 10/11 operating systems. Experience supporting Microsoft 365 applications and services. Experience working within a ticketing system such as ServiceNow, Jira Service Management, or similar platforms. Ability to diagnose and resolve hardware, software, and peripheral device issues. Strong customer service, communication, and problem-solving skills. Ability to manage multiple priorities and work effectively in a fast-paced environment.
Experience supporting W365 a plus. Job Type & Location This is a Contract position based out of Madison, WI. Pay and Benefits The pay range for this position is $22.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI.
Application Deadline This position is anticipated to close on Sep 18, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group comp