Employee Relations Investigator

Actively Hiring! | Employee Relations Investigator | Austin, TX | Apply Now! Job Description The Employee Relations Investigator conducts thorough, unbiased investigations into employee relations concerns and supports a positive, engaged workforce. This role combines hands-on case work with strategic partnership, requiring close collaboration with leaders and cross-functional teams to provide expert guidance on complex employee relations issues and ensure fair, consistent outcomes.

Responsibilities Independently conduct full-cycle, unbiased investigations into employee relations concerns from intake through closure. Plan and execute in-person, web-based, and phone-based witness interviews, ensuring a neutral and professional approach. Analyze information collected from witnesses and evidence to reach timely, well-reasoned conclusions. Assess witness credibility using established investigative best practices and document credibility assessments clearly.

Prepare clear, concise, and comprehensive investigation reports summarizing findings, analysis, and conclusions. Maintain accurate case management and tracking tools, ensuring all investigative steps and outcomes are properly documented. Handle all matters with strict confidentiality and sensitivity, and conduct investigations in an impartial manner. Identify key issues, relevant evidence, and appropriate investigative actions for each case.

Partner with other internal teams as needed to ensure appropriate follow-up and resolution of employee concerns. Maintain consistent communication with leaders, partners, and employees to help navigate new or critical situations requiring employee relations expertise. Provide guidance and support to stakeholders on complex, difficult, or emotionally charged issues while remaining objective. Participate in projects and initiatives led by the Employee Relations team to enhance processes, tools, and best practices.

Essential Skills At least 2+ years of employee relations or investigations experience, with 5+ years preferred. Proven full-cycle investigation experience, including intake, planning, interviewing, analysis, and reporting. Knowledge of harassment, discrimination, and retaliation cases and how to investigate them effectively. Strong credibility assessment skills for evaluating witness statements and evidence.

Excellent written communication skills, including the ability to draft clear, concise investigation reports. Ability to manage multiple cases efficiently in a fast-paced, time-sensitive environment. Knowledge of federal, state, and local employment laws and statutes that govern employment policies and practices. Thorough understanding and application of workplace investigation best practices and standards.

Demonstrated ability to conduct neutral fact-finding interviews and maintain confidentiality throughout the process. Ability to build strong working relationships across all levels of the organization. Excellent planning, organization, and time management skills with strong attention to detail. Ability to objectively communicate with employees and management on complex, difficult, and emotional issues.

Outstanding verbal communication skills, including the ability to foster effective communication during investigations. Strong business acumen, demonstrated through familiarity with internal and external HR principles, concepts, practices, and standards. Additional Skills & Qualifications Experience partnering with cross-functional teams to resolve employee relations concerns. Comfort working with case management and tracking tools for investigations.

Demonstrated ability to adapt quickly and provide guidance in new or critical situations requiring employee relations expertise. Experience participating in or supporting employee relations projects and process improvements. Work Environment This role is based in Austin, TX (preferred) with flexibility to work from Fremont, CA; Reno, NV; Draper, UT; or Buffalo, NY. The position ope