Job at a glance
Description The Entry-Level Associate ITAM Depot & Logistics Technician supports the inventory management, maintenance, repair, warehouse storage, delivery, and tracking of IT endpoint devices, including laptops, desktops, thin clients, tablets, cellular phones, and peripherals. This role involves performing basic troubleshooting and repairs on PC endpoint devices, as well as assisting in coordinating warranty and replacement services with vendors and suppliers.
The technician also helps with the imaging and configuration of new or used IT endpoint devices in a centralized imaging center, adhering to established processes and standards. Responsibilities and Essential Functions • Assist with receiving, inspecting, and recording incoming and outgoing IT endpoint devices and peripherals, adhering to documented standards. Support the receipt, movement, and delivery of equipment stock and pallets.
• Maintain accurate records of IT assets, including desktops, laptops, tablets, mobile devices, thin clients, and peripherals, using ServiceNow hardware asset management software. • Assist in conducting regular audits of endpoint inventory to identify discrepancies, damages, or missing items, and help reconcile any issues found. • Participate in meetings related to project hardware movements and storage.
• Help implement asset management workflows and tools to improve inventory tracking and reporting. Report issues and suggest potential solutions to management. • Follow established IT policies and procedures for inventory management, asset tagging, security, and disposal. • Perform basic troubleshooting and repairs on IT endpoint devices, such as replacing batteries, keyboards, screens, and hard drives.
Assist in coordinating repairs, replacements, or maintenance under warranty or service agreements with vendors and external providers. • Support unboxing, applying asset tags, installing base images, configuring, and re-boxing new or used laptops and desktops. Assist with unboxing and tagging tablets and phones in the central imaging center. Record asset tag information (e.g., serial numbers) on spreadsheets for import into Active Directory, ServiceNow, and other tracking systems.
• Help connect hardware to networks and KVM devices for imaging, configuration, and setup. Establish initial network connectivity for new devices per procedures and troubleshoot basic issues. • Assist with software installations, verify that imaged devices meet security requirements, and ensure compliance with IT hardware/software standards. • Support configuring multiple machines simultaneously in a mass production environment, focusing on attention to detail and adherence to documented procedures.
• Provide timely status updates on device imaging assignments and notify leadership of any deviations from standards. • Assist with warehouse/depot inventory control and shipments to secondary locations. • Serve as a member of the delivery team, including driving enterprise vehicles when required. Time Allocation • 25% Imaging end point devices • 25% Warehouse, Equipment Moving • 25% Asset Management • 15% Collaboration with peers and leaders • 10% Administrative and operational activities Additional Skills & Qualifications Knowledge, Skills, and Abilities (KSAs) [Optional] • Understanding of laptops, desktops, tablets, smartphones, and related peripherals.
• Familiarity with basic troubleshooting and repair methods. • Experience with ServiceNow or similar inventory management systems preferred. • Competence in using Excel, Word, Outlook, and Teams. • Flexibility to adapt to changing priorities and work in a fast-paced environment. • Team player with the ability to build long term relationships • Ability to communicate effectively with end users, vendors, and suppliers.
• High attention to detail and accuracy required. • Excellent Customer service and problem-solving skills. Working Conditions • Operates all equipment necessary to perform the job including manual pal