IT Systems Trainer/Training Developer

Position Description & Qualifications Looking for a Part-time, remote Training Specialist opportunity at a place you can make a difference every day? Discover your place in our world! Bring your expertise in computer systems instruction and instructional design and have an impact on the training operations of our federal government customer. As a Training Specialist, you will: Support the Information Systems and Technology Services department of a government agency Provide technical documentation and training for hardware and software used by agency staff Design, develop, and update agency-specific learning content Develop and update user guides, handouts, related quick reference guides and job aides Provide instruction virtually and/or deliver learning programs related to applications used by the Agency, including AgilQuest, GovTA, SharePoint, WebTA, VDI, MS Office Suite, Office365, Zoom and more Work hours will be M-F between 8:00am - 5:00pm Eastern Time.

Expected schedule to be approximately 5 hours daily, 5 days per week for an initial 6-8 weeks. Thereafter, the role will shift to an on-call capacity, providing support as required. To be successful in this role you will have:   A Bachelor's degree 5 years of work experience in the following: Computer systems instruction and instructional design Applying formal instructional design methodologies to curriculum development tasks Variety of instructional technologies to facilitate learning Experience with MS SharePoint, MS Office Suite, Office365, MS Teams, Adobe Acrobat Pro Excellent interpersonal, presentation, and customer relations skills Ability to travel 10% as needed    Additional desired qualifications: Snagit, Snipping Tool, Adobe Connect, Adobe Photoshop, Adobe Captivate, and Power BI  Instructional Systems Design (ISD) experience   If you are interested in working with a passionate Serco team - then submit your application now for immediate consideration.

It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers.

Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identity during the selection process.

If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor.

All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agen