Medical Records Clerk

Medical Records Clerk 📍 Somerville, MA (Onsite) 🕒 Monday-Friday | 8:00 AM - 4:30 PM 💼 Contract Opportunity About the Role We are seeking a detail-oriented and customer-focused Medical Records Clerk to join a busy healthcare team in Somerville, MA. This position plays a critical role in assisting patients, providers, and healthcare staff with medical records requests while ensuring compliance with HIPAA regulations and privacy standards.

The ideal candidate will have prior experience in a medical office, medical records, or healthcare call centre environment and possess strong communication, data entry, and customer service skills. Key Responsibilities Assist callers with submitting requests for medical records and related documentation Provide status updates on medical records requests Route calls to appropriate hospital departments as needed Process incoming mail, scan documents, and file records accurately Maintain confidentiality and safeguard patient health information in accordance with HIPAA guidelines Perform data entry and document management tasks with a high degree of accuracy Support daily administrative and clerical operations within the medical records department Qualifications Required: Minimum 6 months of inbound call centre experience Strong customer service and communication skills Excellent computer and data entry skills Proficiency with Microsoft Word and Excel Ability to type at least 50 WPM Ability to multitask in a fast-paced environment Experience using office equipment including scanners, copiers, and fax machines Strong attention to detail and organizational skills Preferred: Previous medical records or healthcare administrative experience Knowledge of medical terminology Familiarity with HIPAA privacy regulations Experience with Epic EMR Understanding of ICD-10 coding Training & Schedule Monday-Friday, 8:00 AM - 4:30 PM Two weeks of onsite training with the Manager and Assistant Manager Free onsite parking available Shuttle service provided from Sullivan Square Station Work Environment High-volume medical records department Independent work environment requiring strong self-motivation and accountability Opportunity to gain valuable healthcare administration experience with a leading healthcare organization Ideal Candidate We're looking for someone who: Enjoys helping patients and providing excellent customer service Learns new processes and systems quickly Can work independently while remaining engaged and productive throughout the day Thrives in a fast-paced healthcare environment Takes pride in accuracy, confidentiality, and professionalism Keywords: Medical Records Clerk, Medical Records Specialist, Health Information Clerk, Medical Office Assistant, Patient Services Representative, Healthcare Customer Service Representative, Medical Call Centre Representative, Health Information Management Clerk.

Job Type & Location This is a Contract to Hire position based out of Somerville, MA. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully