Member Service Representative - Level 1

TEKsystems is currently hiring Member Service Representatives (MSRs) to support a Fortune 100 Financial Institution in Pensacola, FL! Job Description As a Member Service Representative, you will serve as the first point of contact for members by providing exceptional customer service and assisting with a variety of account-related inquiries. This is a fast-paced, inbound call center environment where you will help members navigate their financial needs while delivering a positive member experience.

Responsibilities Handle a high volume of inbound member calls regarding account services and banking products. Assist members with account inquiries, debit card requests, balance transfers, account maintenance, and general banking needs. Research and resolve member concerns while providing accurate and timely information. Navigate multiple computer systems simultaneously while documenting interactions.

Maintain compliance with banking policies, procedures, and regulatory requirements. Identify opportunities to provide additional products or services that meet member needs. Deliver a positive member experience by demonstrating professionalism, empathy, and problem-solving skills. Skills & Qualifications Minimum 1 year of customer service experience. Experience working in a fast-paced environment.

Excellent verbal and written communication skills. Strong computer skills with the ability to navigate multiple systems simultaneously. Problem-solving and conflict-resolution abilities. Comfortable working in a high-volume call environment. High School Diploma or GED required. Ability to receive and apply coaching and feedback. Strong attendance and reliability. Schedule (Post-Training) Typical shift examples: 1:30 PM – 11:00 PM CST 1:00 PM – 10:30 PM CST 12:30 PM – 10:00 PM CST 12:00 PM – 9:30 PM CST Must be available to work one weekend day as part of a rotating schedule.

Work Environment Training is fully on-site in Pensacola, FL. After successful completion of training, associates may transition to a hybrid schedule. Candidates must reside within 60 miles of the Pensacola campus. Home internet must meet company requirements if participating in a hybrid schedule. Pay $19.75/hour Overtime opportunities available Contract-to-Hire opportunity Long-term career growth potential with a Fortune 100 Financial Institution.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Contract to Hire position based out of Pensacola, FL.

Workplace Type This is a hybrid position in Pensacola, FL. Application Deadline This position is anticipated to close on September 25, 2026. Job Type & Location This is a Contract to Hire position based out of Pace, FL. Pay and Benefits The pay range for this position is $19.75 - $19.75/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illnes