Member Services Representative

About the Opportunity A well-established, member-focused financial institution is seeking a Member Services Representative to join its Ann Arbor branch. This organization is known for its strong customer service culture, employee-focused environment, and commitment to helping members achieve their financial goals. This is an excellent opportunity for individuals with banking, credit union, retail banking, or customer service experience who enjoy helping others and thrive in a team-oriented environment.

Responsibilities Open, close, and maintain member accounts. Assist members with a variety of financial products and services. Respond to member inquiries via phone, email, and online channels. Process account maintenance requests, including address changes, stop payments, wire transfers, travel notices, and check orders. Assist with Individual Retirement Accounts (IRAs). Provide administrative support to the loan processing team.

Prepare and distribute loan packages and related documentation. Maintain accurate records and filing systems. Communicate professionally with members and internal departments. Deliver exceptional service while building positive member relationships. Qualifications Required: Strong customer service and communication skills. Experience opening and closing accounts or handling financial transactions.

Comfortable assisting members over the phone and in person. Friendly, welcoming, and professional demeanor. Ability to handle challenging situations with confidence and professionalism. Strong work ethic and willingness to take initiative. Training & Onboarding Hands-on, branch-based training program. Initial onboarding includes paperwork, shadowing, and guided learning. Ongoing support from leadership and experienced team members.

Access to online training resources and banking compliance education. Benefits & Perks Comprehensive benefits package with minimal out-of-pocket costs. 13 paid federal holidays. 2% 401(k) match. Additional 10% employer contribution into a money purchase retirement program. Strong leadership support and career development opportunities. Regular performance reviews and coaching for success. Culture This organization prides itself on a family-oriented, team-first culture where employees genuinely support one another.

Leadership is highly engaged, proactive, and committed to employee success. The ideal candidate is someone who takes ownership, enjoys helping others, and isn't afraid to jump in when needed. If you're looking for a long-term opportunity with a stable financial institution that values customer service, teamwork, and professional growth, we'd love to hear from you. Job Type & Location This is a Permanent position based out of Ann Arbor, MI.

Pay and Benefits The pay range for this position is $36270.00 - $46345.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. See email from Andrea Klebba Workplace Type This is a fully onsite position in Ann Arbor,MI.

Application Deadline This position is anticipated to close on Sep 25, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any character