Job at a glance
Description -Answering inbound mortgage servicing calls. -Assisting customers with mortgage payments and payment processing. -Explaining escrow changes, tax increases, insurance impacts, and monthly payment adjustments. -Responding to questions regarding loan balances, interest rates, and account status. -Researching customer accounts and resolving servicing issues. -Updating customer information within servicing systems.
-Navigating multiple databases while documenting conversations in real time. -Processing service requests and loan maintenance activities. -Coordinating with internal servicing, escrow, and operations teams as needed. Additional Skills & Qualifications MUST HAVE: -Minimum 3 years of call center experience. -Bilingual in Spanish and English. -Strong customer service experience. -Experience working in a high-volume inbound environment.
-Ability to type and document information while on calls. -Experience navigating databases and multiple applications simultaneously. -Proficiency with Microsoft Word, Excel, and Outlook. -Strong multitasking and organizational skills. -Team-oriented mindset. -Passion for helping customers and solving problems. -Stable work history with demonstrated tenure. Job Type & Location This is a Contract position based out of Columbia, SC.
Pay and Benefits The pay range for this position is $17.00 - $18.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Columbia,SC.
Application Deadline This position is anticipated to close on Sep 16, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services.
We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.
We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services