Network Operations Center Technician

Top Skills' Details **** OVERNIGHT SHIFT - 11 PM - 7:30 AM *** Rotations - 5 days on 2 days off; 5 days on 3 days off 1. Experience in a Network/Security operations center - 24/7 support environment; Proven experience in the intake, prioritization, triage, troubleshooting and escalation of network/systems/application incident and problem management. 2. Previous experience monitoring and troubleshooting system performance, troubleshoots, resolves, or escalates network issues; monitoring network management systems 3.Hands on knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.; Hands on knowledge and understanding of ITIL/ITSM concepts and practices (Currently leveraging SNOW within this Operations Center- previous ServiceNow ticketing experience preferred).

4. Customer Service/Call Center experience; Great communication, collaboration skills as this role interacts with internal technology stakeholders and external customers directly. Description Job Description Primary Responsibilities: • Monitors network management system and engages telecom providers to drive restoral efforts. • Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.

• Solves systems and network problems/questions with limited scope and complexity. • Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems. • Identifies resolutions of routine technical queries from Collins Aerospace CAS customers and CAS Business Units. • Takes guidance from other team members or management to resolve less routine issues.

• Works with Sr Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues. • Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures. • Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues. • Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.

• Participates in network solutions design and configurations. • Analyzes issues and provides customers with guidance to resolve problems • Individual job duties may vary. • This is a 24 x 7 365 Operation Center which requires working some weekends and holidays. • Strong Customer Service skills Skills Noc, Ccna, Networking protocols, Network troubleshooting, Network monitoring, Network operations center, Network operations Top Skills Details Noc,Ccna,Networking protocols Additional Skills & Qualifications Basic Qualifications: • Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.

• Knowledge and understanding of ITIL/ITSM concepts and practices. • This position requires AA/AS degree or other 2-year post high school training with a minimum of 6 years of relevant experience. • In the absence of a HS diploma, GED or AA/AS degree, 8 years of relevant experience is required OR • A Bachelor’s degree in the appropriate discipline and less than 2 years of relevant experience. • Must be authorized to work in the U.S.

without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position. Preferred Qualifications: • Knowledge of Remedy, Netcool, Office 0365, ServiceNow • CCNA certification Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Annapolis, MD. Pay and Benefits The pay range for this position is $27.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend