Patient Service Associate (PSA) - Duke Urgent Care Hillsborough

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Patient Service Associate (PSA) - Duke Urgent Care Hillsborough **$2,500 commitment Bonus for Eligible Candidates**   Duke Urgent Care Hillsborough provides prompt, compassionate care for patients of all ages with minor injuries and illnesses, including sprains, cuts, flu symptoms, and infections. The clinic also offers sports physicals, limited employment physicals, and routine vaccinations. The team operates in a fast-paced, sometimes high-pressure setting, while maintaining a close-knit, collaborative environment.

This team fosters a culture of open communication, professional growth, and mutual support. Location:   267 S Churton St, Hillsborough, NC 27278   Hours:  8am – 8pm   Schedule: Three 12 hour shifts with rotating weekends, including holidays   What you will do: As a Patient Service Associate , you will be responsible for coordinating and performing a variety of administrative tasks to support the daily operations of the clinic.

This includes clinic preparation, verifying patient identification, managing check-in and check-out processes, posting charges, handling cash transactions, and scheduling patient appointments. Additional duties include delivering exceptional customer service, managing message distribution, coordinating ancillary service scheduling and preparation, and processing patient referrals. Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.

Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash and collections bag. File history sheets, ancillary reports and all other required patient record documentation. Return medical records. Attach HIPPA/Medicare documents to the encounter forms. Check-in patient upon arrival in the practice. Identify correct patient information in Maestro Care.

Verify patient demographic data. Edit Maestro Care as needed. Accurately identify the appropriate account for patient visit. Present and educate patients on required forms and obtain signature as required by policy and procedure. Completes all Maestro Care check-in files and manage all appropriate alerts. Collect and post co-payments and balances on accounts due. Imprint all patient specific chart documents and requisition/transmittal documents.

Copy, file and distribute insurance cards as indicated by procedure. Coordinate all labs/procedures as requested. Maintain private physician office charts. Prepare encounter forms. Investigate and account for missing encounter forms. Audit encounter forms for completeness and accuracy before batching. Batches encounter forms or charge posting in Maestro Care. Schedule tests and procedures. Complete and distribute ancillary service requisitions.

Explain billing to patients according to PRMO credit and collection policies. Determine the amount of cash to be collected based on insurance plan. Check-out patients. Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures. Answer telephone, take and deliver messages to physicians, nurses and others.

Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards   What you will need: Education Work requires knowledge of basic grammar and mathematical principles normally acquired through high school