Job at a glance
Job Title: Regional Support Associate Job Description The Regional Support Associate processes general customer orders, prepares quotes for chemical, equipment, and service activities, and builds strong relationships with internal and external stakeholders. This role handles most customer interactions independently while ensuring accurate data entry into ERP systems and supporting seamless order fulfillment.
The position contributes directly to customer satisfaction, operational efficiency, and a positive team culture. Responsibilities Receive and process customer orders promptly and accurately, ensuring timely delivery and addressing customer inquiries or concerns related to orders. Escalate complex or unresolved issues to the Regional Support Lead or management as needed to ensure appropriate resolution.
Retrieve information from records, email, and other documents as requested, and communicate clear and timely responses to stakeholders. Enter accurate and up-to-date information into the ERP system, validating data for completeness, accuracy, and compliance with company policies and procedures before submission. Identify recurring issues or trends in customer orders or processes and communicate these to the Regional Support Lead or management for continuous improvement.
Collaborate closely with internal teams, including customer service, sales, operations, and logistics, to support seamless order fulfillment and high levels of customer satisfaction. Provide support and assistance to colleagues as needed to meet customer needs and achieve business objectives. Foster a positive work environment by supporting strong communication, organizational effectiveness, and safety awareness.
Attend meetings as required and participate in committees when requested to support departmental and organizational initiatives. Adhere to and support all safety policies, procedures, and guidelines in both office and occasional warehouse or production settings. Participate in the company’s performance review program and independently track and manage Key Performance Indicators (KPIs). Enhance professional growth and development through participation in educational programs, training sessions, and other learning opportunities.
Perform other related duties as necessary or assigned to support overall business operations. Essential Skills Strong customer service skills with the ability to handle most customer interactions independently. Proficiency in Microsoft Office Suite, including applications such as Word, Excel, Outlook, and PowerPoint. Experience working with ERP systems, such as SAP, Datacor, or Job Boss, or similar platforms.
Excellent verbal and written communication skills with the ability to interact effectively with customers and internal teams. Exceptional organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively in a fast-paced environment. Proven ability to build and maintain positive relationships with stakeholders, including customers, colleagues, and cross-functional partners.
Ability to validate data for completeness and accuracy and ensure compliance with company policies and procedures. Comfort working with Key Performance Indicators (KPIs) and participating in performance review processes. Additional Skills & Qualifications Strong problem-solving skills with the ability to identify recurring issues and escalate or suggest improvements appropriately. Ability to work both independently and collaboratively within cross-functional teams such as customer service, sales, operations, and logistics.
Willingness to participate in educational programs and training to support ongoing professional development. Adaptability to support various duties as assigned and to assist colleagues to meet changing business needs. Commitment to fostering a positive, growth-oriented culture that values communication, collaboration, and care for people. Work Environment This position is based in an offic