Job at a glance
Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion.
We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? Here’s what the opportunity supported through our TGS Talent Acquisition Team requires: The ServiceNow Systems Engineer will provide technical expertise and execution of projects / engagements for our clients on the ServiceNow platform.
ServiceNow experience should include but not limited to the following: • Practical, hands-on experience with various versions of the ServiceNow platform is a must. • Strong Implementation experience on all core modules of the IT Service management product and ITOM. • Experience with other ServiceNow products including: Virtual Agent, AppEngine, SPM, HAM, SecOps, SAMPro, HRSD, Now Assist. • Experience configuring tables, forms, views, workflows, notifications to deploy and automate IT and business services delivered.
• CMDB experience with multiple sources of data including ServiceNow Discovery, Integrations with other tools, and data imports. Service Mapping experience is also a plus. • ServiceNow Integration experience with multiple of the following: Email, JDBC, JSON, LDAP, SOAP, REST, SCCM, SCOM, SMS, SSO - SAML 1.1, SSO - SAML 2.0, OpenID , Digest Authentication, ODBC, Data Export, CTI. • Practical knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS and ServiceNow API's, Web Services This position will work with Practice Architects and project / engagement managers to understand client and scope requirements and tasks.
Roles and responsibilities may include, but are not limited to the following: • Gathering and documenting discovery information in an efficient manner. • Assist in compilation and analysis of discovery information, providing findings and recommendations as appropriate • Assist in planning and design of new implementations • Implementation and build-out of enterprise-class ServiceNow workflows, scripting, and configuration.
• Creation and execution of test plans for changes • Troubleshoot and solve highly complex technical issues using a logical troubleshooting approach with attention to detail, status reporting, and SOPs • Provide daily reporting of events, activities, and documentation updates Job Qualifications and Experience: Knowledge Skills and Abilities: • 5+ years of ServiceNow admin and development experience.
• Ability to work remotely as primary location but can also travel to customer sites as needed, up to 10%, depending on the project / engagement • Effective verbal / written communications skills and the ability to explain and document technical activities • Ability to interact and collaborate successfully with a wide variety of business, operating, and technical staff • Excellent customer communication and time management skills • Must have strong relationship building/management skill • Knowledge of ITSM concepts – ITIL Certification is an asset Education: Associate degree in information technology or a related field, or equivalent training/educating/experience required.
• ServiceNow Certification(s) o CSA o CIS is preferred • Intermediate MS Office Skills • Knowledge of network, storage, server, and application architecture Job Type & Location This is a Permanent position based out of Philadelphia, PA. Pay and Benefits The pay range for this position is $99000.00 - $148300.00/yr. Individual compensation offered for this position w