Administrative Assistant I

Company Description UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.

UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca Job Description Union: Non-Union Number of Vacancies: 1 New or Replacement Position: Replacement Site:  Toronto Western Hospital Department:  Centre for Mental Health (Central Intake) Reports to : Clinical Manager Salary Range: $23.14 - $28.92 per hour Hours:  37.5 hours per week Salary: Permanent Full-Time Closing Date: October 9, 2026 Position Summary The   Administrative Assistant I, General is responsible for providing administrative support within the Outpatient Mental Health and Addiction Services clinics at Toronto Western Hospital, including Central Intake for the Centre for Mental Health. This position is part of an outpatient mental health clinics portfolio within the Centre for Mental Health at UHN and provides back-up/cross-coverage support as a member of an operational administrative team.  Duties Support the timely and efficient scheduling/rescheduling of patient appointments, responding to patients' general inquiries, and completing reminder calls Providing administrative support in managing group waitlists and scheduling Support the timely, accurate, and efficient assigning, transcribing, processing of referrals for the Centre for Mental Health using UHN’s electronic health record system Epic Complete administrative tasks that support data reporting requirements and a positive patient experience, meeting quality standards set out by UHN and the College of Physician and Surgeons of Ontario Involves interactions within the multidisciplinary teams within the Outpatient Mental Health and Addiction Services, as well as external and internal referring providers Provide back-up/cross-coverage support as a member of an operational administrative team Qualifications   Completion of Grade XII or recognized equivalent Completion of a recognized post-secondary office/medical administration program at the certificate level or equivalent Fluency in both English and Portuguese is required Two (2) years related administrative support experience Previous on-the-job computer/word-processing, database and spreadsheet software experience required; experience in a Microsoft Office environment preferred.

Experience working in a health care environment an asset Excellent verbal and written communication skills Excellent organizational and time management skills Excellent interpersonal and customer service skills Ability to produce high quality work in accordance with Hospital standards Ability to work well under pressure Ability to use good judgment in assessing difficult situations Knowledge of general office practices, procedures and standards Knowledge of medical terminology an asset  Additional Information In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks.

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