Automotive Service Advisor / Writer | Weekends Off | Goodyear

Company Description Christian Brothers Automotive  Benefits: Compensation Range: $24/hr -$26/hr Plus Significant Bonus Opportunities Closed Every Weekend To Spend Time With Family & Friends Paid Vacation & Paid Holidays Healthcare Benefits Available Matching Retirement Plans Team Member Celebration Program - Recognizing Employees' Birthdays and Achievements Throughout the Year Rewarding Great Work, The Quarterly Review Process provides opportunities to share goals and earn pay increases based on performance Wellness Program Offering Chaplain Care Support Weekly Team Lunches Locally Owned and Operated Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards Ongoing Training, both OJT and through the CBA Flywheel Learning System, to support Career Advancement Job Description Job Title: Automotive Service Advisor / Writer Location:   16800 W.

Yuma Rd., Goodyear, United States, 85338 Job Overview: As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle. Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to: Greet every guest who enters the facility with genuine hospitality and respect Deliver exceptional phone performance by connecting with guests, confidently communicating the value of recommended services, and maximizing opportunities to capture and schedule business Clearly present the best solution for properly repairing each guest’s vehicle in a way that is easy to understand Consistently recommend and sell services with confidence while maintaining honesty and integrity Direct, coordinate, and actively participate in guest service activities throughout the repair process Manage the store’s workflow effectively and efficiently to ensure an exceptional guest experience Ensure all approved repairs are performed to proper specifications and quality standards Provide shuttle service to guests as needed in a CBA-branded vehicle Maintain a positive attitude and contribute to a strong, team-oriented atmosphere Collaborate with team members and assist others as needed Perform additional duties as assigned Qualifications Qualifications: Valid driver’s license with a driving record that meets current insurance carrier requirements Proficiency in Windows-based computer systems and automotive shop management software Prior experience in an automotive customer service, service advisor, service writer, or automotive sales role preferred Strong communication skills with the ability to clearly explain vehicle needs and service recommendations to guests Proven ability to build trust, communicate value, and convert inquiries into scheduled service appointments Organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment Professional demeanor with a commitment to hospitality, integrity, and team collaboration Physical Requirements: Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.) Occasionally lifting and carrying objects over 50 lbs.

Keeping a brisk work pace in a high-volume environment Additional Information Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free trai