Job at a glance
Company Description We're ASOS, the online retailer for fashion lovers all around the world.  We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgement, and channel your creativity into a platform used by millions.  Everyone needs some help showing up as their best self. We're Disability Confident Committed - let our Talent team know if you need any reasonable adjustments throughout the recruitment process  Job Description As Business Continuity & Insurance Manager, you’ll play a key role in strengthening how ASOS prepares for, responds to and recovers from disruption.
You’ll help shape and embed a refreshed approach to Business Continuity and Disaster Recovery (BCDR), connecting critical business operations, technology recovery, crisis management and third-party resilience into a practical Group framework that supports our fast-paced global business. This is a hands-on, commercially focused role that will also manage ASOS’ Group Insurance cycle, supporting renewals, claims, broker and insurer relationships, and stakeholder engagement across the business.
Working closely with teams across Technology, Supply Chain, Customer, Commercial, Finance, People, Legal, Procurement and beyond, you’ll provide clear advice, challenge and support that helps ASOS build stronger governance, controls and operational resilience. The Details Play a key role in defining and embedding a refreshed ASOS approach to Business Continuity Management, helping to connect business continuity, disaster recovery, crisis management, critical third-party resilience, operational recovery planning into a coherent Group framework.
Help drive the delivery of our maturity improvement programme and support its transition into a sustainable BCDR governance framework. Oversee and manage the renewed BCDR framework cycle once established. Refresh Business Impact Assessments, coordinate plan reviews and lessons learned activities, track remediation actions, and support annual testing, training and exercising activities. Work collaboratively with Technology, Supply Chain, Digital Product, Customer, Commercial, Finance, People, Communications, Security, Legal, Procurement and other stakeholders to align recovery objectives, dependencies, plans and testing activity across critical business services.
Ensure clear roles and responsibilities within a federated ownership model where functional and technology leaders remain accountable for their own recovery capabilities. Help ensure BCDR activities are aligned to ASOS' maturing Minimum Viable Company definition, critical business operations and agreed recovery objectives. Advise on development and testing of relevant runbooks, playbooks and recovery plans as required.
Own ASOS' annual Group Insurance cycle, working with our brokers, insurers and internal stakeholders to ensure renewal activities are well governed, timely and clearly linked to ASOS' risk profile, strategic priorities and operational needs. Be a key ASOS point of contact for insurance queries, claims and project support, including managing day-to-day relationships with brokers, insurers and internal stakeholders across our business.
Improve insurance processes and stakeholder understanding of insurance requirements, establish an Insurance Champions network, and work with relevant teams to use claims, insurer recommendations and lessons learned to drive a stronger control and resilience environment. Act as line manager and mentor for our Senior Risk Analyst who will support our BCDR and Group Insurance activities but also help deliver our responsibilities for assurance and risk management.
Support incident and crisis management activity as required, including contributing to response coordination, insurance notifications and claims processes, post-incident reviews and lessons learned. Provide advice, challeng