Job at a glance
Company Description Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. About Fairmont Southampton Are you ready to join a team that thrives on excellence and embraces limitless potential?
Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality. Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.
Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless About the Application Process: At Fairmont, we want to bring out your highest potential.
Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. Job Description The Credit Manager reports to the Director of Finance and is responsible for the development, implementation, and management of the credit policies and procedures for Fairmont Southampton.
This includes evaluating and approving credit applications, setting credit limits, monitoring account activity, and collecting overdue payments. The Credit Manager also works closely with the hotel's sales and marketing team to ensure that the credit policy supports the hotel's business goals. Key Responsibilities Credit Policy & Risk Management Develop, implement, and maintain the hotel’s credit policies and procedures in alignment with Accor standards.
Evaluate and approve credit applications, including setting and reviewing customer credit limits. Conduct ongoing risk assessments to identify potential credit risks and recommend mitigation strategies. Ensure all credit decisions support the hotel’s financial goals and revenue strategies. Accounts Receivable Management Oversee all city-ledger accounts and ensure timely, accurate posting and reconciliation.
Monitor receivables aging reports and track outstanding balances. Lead follow-up for overdue accounts, coordinating with internal departments and external clients. Manage group, corporate, and event billing to ensure accurate invoicing and timely payment. Prepare month-end AR reports, bad-debt analysis, adjustments, and write-off recommendations. Collections & Dispute Resolution Conduct collection activities in a timely, professional, and guest-focused manner.
Resolve billing discrepancies or disputes in collaboration with Front Office, Sales, Events, and Finance teams. Maintain detailed records of collection efforts and communications. Minimize bad-debt exposure through proactive follow-up and negotiation. Reporting & Financial Analysis Prepare regular credit and AR performance reports for the Director of Finance. Provide analysis on aging, collection trends, credit exposure, and cash-flow impacts.
Support forecasting, budgeting, and bad-debt provisioning as required. Ensure compliance with internal controls, audit requirements, and financial policies. Cross-Department Collaboration Partner with Sales & Marketing, Events, and Front Office to structure appropriate credit arrangements for groups, conferences, and corporate clients. Provide trai