Job at a glance
Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers   to provide better digital experiences to more than 18 million employees.
Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #Li-Hybrid Job Description About the role  The Product Intelligence team serves a critical role by providing business intelligence to the organization: we synthesize data sources across the company, delivering product usage and business insights that directly shape product strategy and decision-making.  We are looking for a Data Analytics Lead to own the analytical and semantic layer of Product Intelligence – the person who defines what our data means, makes sure it is trustworthy, and turns it into insight that changes decisions.
You will work hand in hand with Product Management and Engineering to define the telemetry we need in order to answer the questions the business is actually asking, establish the success metrics that product and commercial teams are measured against, and proactively investigate product usage and user journeys to surface opportunities PMs would not have found on their own. You will also be the analytical voice in the room with senior leadership, regularly presenting insights and recommendations to senior management.  This is a deliberately broad, high-ownership analytics role rather than a report-building one.
You will own data quality, cataloging, and the semantic definitions that make our data AI-ready, and you will partner closely with your data engineering counterpart – defining the business needs and data requirements, and collaborating with them to deliver the pipelines and models that support them.  As a senior individual contributor, you will lead our analytics function, its standards, and its definitions.
As Lead you are expected to own the discipline and set its direction, with your influence coming from the quality of your work and your partnerships across Product, Engineering, and the business.  What you’ll do  Insight & analysis  Partner with Product Management and business stakeholders to translate product usage and telemetry data into product-led insights – identifying upsell opportunities, predicting churn, and supporting revenue targets.  Perform proactive, self-directed analysis into product usage and user journeys – funnel and drop-off analysis, feature adoption, cohort and retention behaviour – to help Product Managers understand how the product is really used and where to improve it.  Define, document, and own the success metrics used to evaluate product features, releases, and business objectives, and make sure they are consistently understood and applied across teams.  Provide regular reporting, insights, and recommendations to senior management, and present them directly to that audience.  Manage senior stakeholders across the business, balancing competing analytical priorities from Product, Sales, Customer Success, and Finance.  Data definition, quality & governance  Own the semantic layer: define what our core business entities and metrics mean – customer, account, active user, adoption, churn, expansion – so that a given metric means the same thing everywhere in the company.  Champion an AI-ready data strategy by defining the semantics, metric definitions, and metadata that allow AI and LLM-powered tools to query our data reliably and return trustworthy answers.  Own data quality for the analytical layer: define quality expectations and checks, monitor for silent