Job at a glance
Company Description Who is HelloKindred? HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid. Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands.
Job Description Anticipated Contract End Date/Length: May 31, 2027 Work Setup: Hybrid (60% office / 40% home) Clearance Required: BPSS - Contractor must be eligible What you will do: Define and maintain a multi-quarter product roadmap covering currency, resilience, security improvements, automation, and consumer experience. Own platform lifecycle management across the estate, including standard versions, upgrade plans, deprecation and exit strategies, and technical debt prioritisation.
Shape and prioritise demand using transparent criteria including risk reduction, service stability, regulatory requirements, cost, and customer impact. Set and maintain standards and reference patterns for IBM MQ, including configuration baselines, connectivity patterns, TLS/mTLS, authorisation, auditing, and logging. Set and maintain standards for ACE integration patterns, deployment and runtime standards, and operational governance.
Set and maintain standards for ITX map governance, version control, runtime deployment, and controls. Set and maintain ITM and Instana standards covering monitoring coverage, alert policies, dashboards, noise reduction, and actionable alerts. Lead governance forums to manage exceptions, reduce fragmentation, and improve time-to-deliver for consuming teams. Maintain product documentation and service catalogue entries, ensuring clarity around supported services and consumption methods.
Own service health outcomes covering availability, stability, performance, capacity, and resilience. Define and track SLIs, SLOs, and KPIs, including incident trends, MTTR, change failure rate, and platform performance indicators. Lead major incident reviews and drive root cause elimination. Drive problem management, reliability engineering initiatives, and runbook maturity. Define, test, and evidence disaster recovery and high-availability expectations.
Convert the roadmap into a prioritised backlog and delivery plan with engineering, SRE/operations, and programme partners. Lead delivery of platform initiatives, including upgrades, migrations, monitoring rollouts, automation, and hardening. Ensure changes meet non-functional requirements and progress through appropriate change and release governance with clear consumer communications. Maintain the platform security posture through patching, vulnerability remediation, secure configuration, access controls, and certificate lifecycle management.
Own and manage product risk items and remediation plans. Support audits by providing evidence and driving findings through to closure. Partner with cybersecurity, architecture, and risk teams to design and implement compliant solutions. Act as the primary senior interface for application teams, architecture, operations/SRE, cybersecurity, and service management stakeholders. Communicate roadmap, standards, service health, and key changes clearly while managing expectations and dependencies across teams.
Drive improvements to consumer onboarding and adoption through templates, reference implementations, and enablement. Manage IBM and tooling vendor relationships, including support case escalations and roadmap alignment. Own licensing and cost management, including utilisation analysis, renewal planning, optimisation, and waste avoidance. Set platform standards and approve or decline non-standard implementations through established governance.
Prioritise backlog items and sequence delivery against available capacity and risk. Manage large-scale, multi-region deployments across multiple geographies and time zones, including operating m