Fitness and Wellness Host

Company Description At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock. Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/ Job Description The Fitness & Wellness Host plays a key role in delivering a refined, safe, and welcoming wellness experience for both guests and members. This role is the steady, reassuring presence within our fitness and wellness spaces, ensuring facilities are pristine, operations run seamlessly, and every guest feels supported, confident, and cared for.  This position is not about performance or instruction, it’s about precision, consistency, and ownership.

You are a wellness ambassador who takes pride in the details, understands the importance of structure, and contributes quietly but meaningfully to the guest journey.  What You'll Be Doing Guest Experience & Wellness Service  Greet all guests and members warmly, creating a calm, professional, and inclusive wellness environment  Provide clear orientation to fitness and wellness facilities, including equipment use, safety guidelines, and wellness etiquette  Maintain a visible, attentive presence on the fitness floor to ensure guest comfort, confidence, and safety  Anticipate guest needs and respond thoughtfully to questions, requests, or concerns  Uphold Rimrock Banff’s luxury service standards, tone, and brand values at all times  Facility Operations & Presentation   Ensure fitness centre, studio spaces, pool deck, and wellness areas are impeccably clean, organized, and inviting throughout operating hours  Complete routine cleaning, sanitizing, resetting, and inspections of equipment and spaces in accordance with health and safety standards  Monitor equipment condition and promptly report maintenance issues, safety concerns, or supply shortages  Maintain inventory of towels, water, amenities, and wellness supplies  Support daily opening and closing procedures, including checklists, logs, and operational standards  Safety & Compliance  Monitor guest activity to ensure safe and appropriate use of equipment and facilities  Enforce wellness and fitness policies with professionalism, discretion, and consistency  Respond appropriately to incidents or emergencies, following established safety and reporting protocols  Maintain working knowledge of emergency procedures, first aid, and basic health and safety practices  Wellness Support & Collaboration  Assist with wellness programming, classes, or special experiences as required  Support Fitness & Wellness leadership with special projects, activations, or guest initiatives  Collaborate with Front Office, Guest Services, Expeditions, Housekeeping, and Engineering teams to ensure a seamless guest journey  Qualifications What You Bring  Previous experience in fitness, wellness, hospitality, or guest-facing roles preferred  Proserve certfication required  Familiarity with fitness equipment and wellness environments is an asset  CPR and First Aid certification, or willingness to obtain  Strong interpersonal and communication skills with a calm, professional demeanor  Ability to remain attentive, service-focused, and composed in a structured environment  Bonus If You Bring  Familiarity with pool operations, hydrotherapy spaces, or outdoor wellness facilities  Knowledge of health, safety, and sanitation standards in fitness or aquatic environments  Interest in wellness as a lifestyle, including recovery, movement, and mindful living  Experience sup